Director, Technical Product Management

• Compensation: USD 200,000 - USD 225,000 - yearly

is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

’s value proposition leads with safety. There are plenty of options for finding household employees, but people come to our platform to find employees they trust. In this role, you will make that value proposition a reality by partnering with our operations teams to understand the needs of our agents and customers across the various user journeys so that you can lead the strategic planning, improvement, and automation of solutions that provide our members with delightful experiences and our agents with best-in-class customer service tools.

As a Director of Technical Product Management, you’ll have a specialized focus on trust and safety. In this role, you will lead all aspects of our core technology product teams, ensuring that our platform remains a secure and trustworthy place for families to find household caregivers and, for caregivers to find screened families as employers. As a leader on our Platform Product team you will drive the development and implementation of solutions that enhance background checks, continuous monitoring, payment fraud detection, and identity verification processes.

The ideal candidate is data-driven, acts with a sense of curiosity and urgency, and has a background in engineering..

What You’ll be Working on:

• Mapping the customer journeys on both sides of the marketplace to identify the experiences that drive customers to seek support from our customer-facing teams
• Identifying and realizing opportunities for automating manual processes related to trust and safety operations, including background checks, continuous monitoring, payments fraud detection, and identity verification
• Partnering across operations, policy, engineering, business intelligence, marketing, legal, and other product teams to develop solutions that reflect user needs, business objectives, and technical feasibility
• Conducting market research and competitive analysis to stay up-to-date with industry trends and best practices in content moderation, background checks, and identity verification tools
• Defining product benchmarks and leading the development of dashboards that will provide telemetry into our impact on customer safety, experience, and retention
• Continuously prioritizing your roadmap and project deliverables in an environment that changes significantly in short periods of time
• Taking initiative to drive quality improvements across different teams, even when you are not directly responsible for their features
• Setting up processes that will ensure your ability to deliver end-to-end products on-time in an extremely fast-paced environment

• 10+ years of product management or equivalent experience.
• Demonstrated ability to lead cross-functional teams, solve complex problems, and produce high-quality results.
• Experience with techniques to develop the right minimum viable products, as well as optimizing existing products.
• Strong experience defining product vision & roadmaps, driving execution activities, measuring results.
• A data-driven approach, with the ability to make decisions based on internal and external data.
• Experience with vendor API integrations.
• Understanding of the challenges in delivering a safe and trustworthy product with minimal friction for good actors; preference for experience with content moderation, background checks, payments fraud detection, and…