CMS Specialist

Title: CMS Specialist

Department: Content Quality & Operations

Posting

Location:

Remote

This is a Contract role.
This is a 1099 role that reports to Sr. Director of Content Quality and Operations
Hours per week: 30-40 Hours

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

Content Management System (CMS) Specialists play a critical role in producing Lexipol’s solutions-- policy manuals, training and app content, and related collateral—for public safety agencies and officials. This role is within the Content Quality and Operations team. The CMS Specialist loads, tests, and publishes content within Lexipol’s platforms, ensuring that all content within Lexipol’s solutions meets the highest standards of clarity, accuracy, and relevance.

In the rapidly evolving digital content landscape, a CMS Specialist’s ability to learn new technologies is not just an asset—it’s a necessity. Individuals who possess a natural curiosity and a resilient drive to explore, understand, and master new tools and platforms will thrive. This role requires an individual who thrives on change and is eager to harness innovations to enhance our content management processes.

• Use Lexipol’s proprietary content management systems to publish policy content efficiently and accurately.
• Apply AP and in-house style guidelines rigorously in all authoring, editing, proofreading, and publication tasks.
• Ensure content is accessible and formatted correctly.
• Use Microsoft Word to review and manage documents with precision according to workflow requirements.
• Track data needed for key performance metrics related to content production and content engagement.
• Collaborate effectively with the CMS Specialists and other Content Quality and Operations team members
• Manage multiple projects simultaneously, working under tight deadlines without compromising on quality or accuracy.

• Bachelor’s degree in Communications, Information Systems, Information Management, or related field or equivalent experience.
• Proficient authoring in content management systems and capable of publishing and testing content within such platforms.
• Ability to balance speed with meticulous attention to detail; thrives in a fast-paced, high-volume operation.
• Excellent knowledge of standard English, with proven editing, proofreading, and content testing skills.
  
  Familiarity with AP style.
• Strong collaboration skills, with experience working alongside content strategists, editors, legal professionals, and public safety experts preferred.
• Innately curious, consistently seeking out new knowledge and experiences, with the confidence to experiment with new technology and technical capabilities in support of innovation and continuous improvement.
• Experience with Wrike, Trello, Confluence, JIRA, or other similar workflow management systems.

• Basic knowledge of HTML.
• Experience with Account Engagement (Pardot, Hubspot), or similar marketing content automation and targeting tools is a plus.

• It is a very welcoming, collaborative environment.
• Daily communication with team members.
• Our mission-driven organization is growing, committed to team member growth, and looking to scale the impact of our work.
• The work is challenging and varied.
• With a focus on continuous improvement, there are lots of…