Corporate Consultant - Senior Editorial Writer & Content Strategist

We Could Use Someone Like You in Our Crew. Senior Editorial Writer Mod Squad | Marketing | Contractor/Freelancer

Mod Squad is executing a brand-led marketing strategy. We're looking for a contract editorial writer who covers our category the way a trade journalist or industry analyst would – someone who already knows the outsourced customer support trust & safety landscape, and follows what the vendors and platforms are actually doing. This is not a content marketing role. We're looking for someone who can interview our executives, read the industry data critically, surface the stories buried inside our client work, and shape all of it into pieces that people running digital operations actually want to read – published under our leaders' names and placed with the publications their peers already read.

If you've covered this beat at a trade publication, worked as an industry analyst, built original research that others cited, or ghostwritten executive bylines that didn't sound like press releases, we should talk.

Editorial & Executive Voice Ghostwrite executive articles for owned, social, and external distribution channels Interview internal SMEs, clients, and partners to extract story angles and original perspectives Develop sponsored editorial and co-authored pieces for targeted trade publishers Support live programming – office hours, panel appearances, recurring conversations with senior Mod Squad voices – including prep, framing, and turning recordings into written pieces Research & Category Analysis Track the CX, trust & safety, moderation, and outsourcing landscape – competitor positioning, vendor claims, analyst coverage, regulatory movement – and tell us where our point of view has room to land Build data-led editorial: original surveys, benchmark analyses, state-of-the-industry pieces, and commentary grounded in real numbers Read industry research critically and translate it into an argument a practitioner can use Identify the stories our competitors are not telling Client Storytelling Partner with Account Management and Sales to identify client stories worth telling Develop anonymized or attributed client stories that are specific and authentic, not templated Build a repeatable process for sourcing, quantifying, and clearing client stories – including getting to business outcomes, not just a list of services delivered

• Experience Demonstrated experience covering or analyzing at least one of: customer experience, contact centers, BPO/outsourcing, trust & safety, content moderation, enterprise SaaS, or digital operations
• A track record in journalism, trade publishing, industry analysis, or research writing – not general content marketing
• Demonstrable executive ghostwriting, with published examples
• Experience producing or interpreting original research – surveys, benchmark data, industry datasets

• You can pull a story out of a 30-minute conversation with a busy executive
• You can take a pile of ideas or a rough brief and build a coherent, logical argument
• You know how trade publications work: pitching editorial angles, sponsored content, co-authorship, and when each is the right call
• You can name the publications, newsletters, and analysts that matter in this category
• Comfortable in plain text workflows, Markdown, and Git Hub
• You know how to diagram a sentence, apply the Paramedic Method from Revising Prose, or have read Several Short Sentences About Writing more than once and have thoughts about how to apply it editorially
• You're allergic to AI slop
• You're already thinking about how to improve this job description

Operates with editorial judgment, not just execution; pushes back when a brief doesn't have a story yet Fast and…