Customer Relations Representative - State Farm Agent Team Member

Full Time in Austin, TX

Replies within 24 hours

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• 401(k)
• Profit sharing

Join a high-energy team that knows how to work hard, have fun, and achieve big goals together! At Brent Allen - State Farm, we are passionate about mentoring and developing our team members for long-term success. If you thrive in an environment that is fun, challenging, and rewarding, we’d love to have you join us!

Our office is located in NW Austin and has been proudly serving the community since 2004. We are a team of 13 results-oriented individuals working together to deliver exceptional service every day. Our collaborative and welcoming office fosters teamwork, growth, and professional excellence.

We offer generous employee benefits, including 401(k) and profit-sharing plans, to help you build a strong future while enjoying a positive and supportive workplace. If you’re ready to grow your career in an environment that values teamwork and personal development, apply today!

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Brent Allen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.