Customer Service Representative​/Route Service Representative

Customer Service Representative/Route Service Representative

📍 Poynette, WI | M‑Th 5:00 AM–3:00 PM | Full‑time (40 hrs + overtime as needed)

Pay: $19.00–$22.00 /hr (based on experience)

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.

Training is provided for those without prior pet‑aftercare experience.

Customer Service Representatives (CSRs) are the primary link between Gateway and our veterinary partners. CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. The role combines driving, clinic engagement, and community representation.

• Serve as the main point of contact for veterinary clinics on your route.
• Build and maintain trusted relationships with clinic staff for satisfaction and efficiency.
• Safely handle pets in the aftercare process with dignity and care.
• Educate clients on services, answer questions, and address concerns promptly.
• Address service issues proactively and escalated when necessary.
• Maintain accurate documentation and tracking of all pets.
• Assist with administrative tasks related to client accounts, including billing inquiries and service modifications.
• Promote new products and merchandise to clinics, monitor inventory, and refer sales leads to Business Development.
• Uphold safety guidelines, store policies, vehicle and equipment standards.
• Deliver best‑in‑class service with a positive, welcoming attitude.

• High‑school diploma or GED (minimum).
• Prior experience in customer service, account management, or route sales (highly desirable).
• Proficiency in CRM systems and sales tracking tools.
• Valid driver’s license with clean driving record.
• Ability to work early morning hours, weekends, and holidays as needed.
• Basic math and computer skills for order placement and inventory tracking.
• Empathy, compassion, and strong communication skills.
• Organized, dependable, and committed to customer‑service excellence.

• Competitive pay ($19–$22 /hr) with overtime eligibility.
• Employee referral program.
• Medical, dental, and vision plans with low co‑pays.
• Corporate‑paid life, AD&D, and LTD insurance.
• 401(k) with employer match.
• Tuition assistance up to $2,000 for approved courses.
• Paid holidays and PTO.
• Physical activity as part of the job.
• Opportunity to make a meaningful difference in pet aftercare.

Seniority Level: Entry level

Employment Type:

Full‑time
Job Function:
Other
Industry: Veterinary Services

We welcome candidates who are passionate, charismatic, and community‑oriented. If you are ready to serve pet parents with compassion and professionalism,
apply today and help us provide the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. We provide accommodations for disabilities throughout the recruitment process. New employees must pass the E‑Verify employment verification check. To learn more about E‑Verify, including your rights and responsibilities, visit e-verify.gov
.