Client Service Representative

VCA White Lake Animal Hospital is excited to expand our team and is looking for a passionate and dedicated Client Service Representative (CSR) to help us provide exceptional service to our valued clients and their beloved pets. If you thrive in a fast‑paced environment and are committed to teamwork, strong work ethics, and excellent communication, we want to hear from you!

At VCA White Lake Animal Hospital, we are united by a shared love for animals and the desire to provide the best care for every pet that comes through our doors. We are committed to providing top‑tier client service, outstanding patient care, and ongoing education for pet owners.

As the first point of contact for our clients, the Client Service Representative plays a pivotal role in shaping the experience at VCA White Lake. You will be the welcoming face of our practice, ensuring each client feels valued and well‑cared for. Your ability to manage multiple tasks with a positive, helpful attitude will help us maintain the high standards of service and care that our clients expect.

• Client Engagement:
  Greet clients and their pets warmly, answer phones, and guide them through the hospital experience.
• Appointment Management:
  Schedule, confirm, and follow up on appointments, ensuring clients’ needs are met in a timely and efficient manner.
• Customer Communication:
  Make outbound calls for follow‑ups and to engage prospective clients.
• Billing and Payments:
  Present and explain fees to clients, process payments, and handle financial transactions.
• Product and Service Guidance:
  Recommend and educate clients on essential pet care products and services, including prescriptions and preventative care.
• Client
  
  Education:
  
  Provide valuable information to clients about pet care, including heartworm prevention, flea/tick control, and overall wellness.
• Record Keeping:
  Maintain accurate medical records, manage charts and reports, and handle all hospital correspondence.
• Facility Maintenance:
  Help ensure the hospital is clean and organized, both inside and outside, and assist with the removal of animal waste.

• A positive, team‑oriented attitude with strong attention to detail.
• Excellent communication skills and a passion for delivering outstanding customer service.
• Ability to manage a variety of tasks in a fast‑paced environment.
• Strong work ethic, dependability, and a commitment to our values of respect and compassion.
• Previous customer service experience, preferably in an animal care or medical setting, is a plus.

Salary: $16‑18 per hour based on experience.

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), and generous employee pet discounts.

We are proud to be an Equal Opportunity Employer – Veterans/Disabled. For a complete EEO statement please see our career page at

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.