Customer Support Assistant

Customer Support Assistant

Taylor Enterprises of WI, Inc.

Ixonia, WI

Ready to join a company with a strong reputation and a bright future? Taylor Enterprises of WI has been a trusted partner to restaurants for over 60 years, supplying and servicing top-quality food service equipment across Wisconsin and the U.S. As a family-owned company, we combine small-company culture with big-industry impact, offering employees the opportunity to grow, contribute, and build a rewarding career.

Are you someone who enjoys helping people, staying organized, and keeping things moving? We're looking for a Customer Support Assistant to join our team and learn the business from the ground up with a clear path to becoming a Dispatcher.

We're seeking a Customer Support Assistant to join our service team. This role is designed for someone who is eager to learn the operational side of a service organization.

• Answer customer calls and service requests

• Keep customers updated on service status

• Support scheduling and dispatch operations

• Coordinate with technicians and internal teams

• Help ensure an exceptional customer experience

• Customer service or office experience preferred

• Strong communication and multitasking skills

• Positive attitude and willingness to learn

• Ability to thrive in a fast-paced environment

• Career advancement into a Dispatcher role

• On-the-job training and mentorship

• Stable, growing company

• Team-oriented culture

• Competitive pay and benefits

• Health Insurance – Company pays 70% of the premium

• Dental Insurance - Company pays 100% of the premium

• Life Insurance – Company pays 100% of the premium

• Short-term and long-term disability – Company pays 100% of the premium

• Optional Vision Insurance

• Paid time off (vacation, sick, and holiday)

• 401 (k) and 401 (k) matching

• Referral program

• Tuition reimbursement

If you're looking for more than just a job and want a career with growth potential, we'd love to hear from you!