Customer Service Representative; CSR

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Full Time First State Bank Of Bedias, Bedias, TX, US

4 days ago Requisition

Job Title:

Customer Service Representative (CSR)

Job Expectations:

• Full-time, 40 hours per week.
• Hours:
  
  Monday – Thursday, 8 AM to 4 PM;
  Friday, 8 AM to 6 PM.

Job Highlights

Required Qualifications:

• High school diploma or equivalent.
• Subject to customary background checks.
• Customer service and/or receptionist experience preferred.

Benefits:

• Competitive pay.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) with company matching.
• Paid time off, including all federal holidays.

Objectives:

• Greet customers and address various requests.
• Deliver personalized and engaging customer service.
• Adhere to all banking regulations and internal policies.
• Recommend products and services aligned with customer needs.
• Assist with additional tasks as needed to support bank operations.

Duties and Responsibilities:

• Flexibly perform roles as a receptionist, customer service phone operator, or project team member.
• Respond to customer inquiries and provide account assistance.
• Handle administrative tasks as needed.
• Inform customers about bank services and direct them to appropriate staff when necessary.
• Reconcile daily, weekly, and monthly reports.
• Maintain a clean and secure workstation.
• Monitor lobby and drive-thru activity to ensure safety.
• Maintain knowledge of bank regulations and complete training requirements.

Skills and Abilities

• Exceptional customer service skills.
• Professional demeanor.
• Strong verbal and written communication abilities.
• High attention to detail and organizational skills.
• Cash handling experience preferred.
• Ability to work both independently and collaboratively.
• Flexibility and willingness to adapt to various roles and tasks.
• Computer literacy, with knowledge of Microsoft Office products like Word, Excel, and PowerPoint.
• Proficiency in 10 key skills.
• Bilingual abilities are beneficial.