Customer Service Specialist - Healthcare Support

Support Services Group (SSG)

Support Services Group (SSG) partners with clients to deliver customer support across a variety of industries. Our people play an important role in creating positive experiences, building trust, and helping customers find solutions. We value teamwork, clear communication, and a commitment to excellent service.

SSG is seeking compassionate, dependable Customer Service Specialists to support members as they navigate the surgical process. In this phone-based role, you will provide personalized, concierge-style service, explain program benefits, and help members take the next steps in their care.

As a primary point of contact, you will build relationships with members, answer questions, and coordinate with provider offices. Success in this role requires empathy, strong follow-through, and the ability to explain information clearly while working in a fast-paced service center.

• Provide phone-based support to members throughout their surgical journey.
• Deliver attentive, personalized service that helps members feel informed, heard, and supported.
• Explain the surgical process, available incentives, program benefits, and the value of participating in the service.
• Help members explore provider options and coordinate with physician offices to support next steps in care.
• Proactively contact new members, encourage program participation, and maintain relationships with existing members.
• Respond to questions with patience and compassion, especially when members are navigating complex or stressful situations.
• Research concerns, identify appropriate solutions, and elevate issues when additional support is needed.
• Maintain accurate records of member interactions, outreach, and follow-up activities.
• Navigate multiple computer systems while assisting members and coordinating requests.
• Meet established expectations for service quality, productivity, and member satisfaction.
• Collaborate with teammates and supervisors to provide consistent service and resolve member needs.
• Follow company policies, client procedures, and applicable privacy and confidentiality requirements.

• High school diploma or equivalent.
• 1-3 of experience in customer service, a service center, or a sales-focused support role.
• Strong verbal and written communication skills in English.
• Ability to build rapport, listen carefully, and explain information clearly.
• Sound judgment, critical thinking, and problem-solving skills.
• Proficiency with computers and the ability to learn and navigate multiple systems.
• Strong organizational skills, attention to detail, and reliable follow-through.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing needs.
• A collaborative approach and a sincere interest in helping others.

• Experience in healthcare customer service, patient support, or care coordination.

• Paid time off to support work-life balance.
• Health insurance
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• Dental/ Vision insurance
• Paid training to help you learn the program, systems, and service expectations.