Customer Care Coor

Job Description Customer Service RepresentativePGT Windows & Doors (Part of MITER Brands) Venice, FL | Onsite Monday–Friday | 8:00 a.m. – 5:00 p.m.Hourly Pay: $18– $22(based on experience) Role Purpose The Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution.

This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes. About MITER Brands MITER Brands is one of the nation’s leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service — for our customers and our team members.

Core Skills (Required)
These are the skills needed to be successful from day one:

Customer Communication:
Ability to communicate clearly, professionally, and empathetically with customers via phone and email

Problem Solving:
Ability to assess customer concerns, determine appropriate next steps, and drive resolution

Organization & Accuracy:
Strong attention to detail when managing requests, documentation, and follow‑upsTime & Priority Management:
Ability to manage multiple requests while meeting deadlines in a fast‑paced environment

Collaboration:

Ability to work effectively with cross‑functional teams to resolve customer issues

Professional Judgment:
Ability to handle sensitive situations, payments, and customer data responsibly Transferable & Learnable Skills These skills can be developed with training and on‑the‑job support:

Learning product knowledge related to windows, doors, and warranty processes

Navigating internal systems to track warranty claims, service requests, and payments

Coordinating schedules with field service technicians across assigned regions

Communicating service timelines and expectations to customers

Adapting to changing priorities while maintaining service quality What Success Looks Like In this role, success means:

Customer inquiries are resolved accurately and within expected timelines

Warranty claims are validated and processed efficiently

Field technicians are scheduled effectively and prepared for service visits

Customers feel informed, supported, and confident throughout the process

Internal partners receive complete, timely information to support resolution

Service commitments and quality standards are consistently met2-3 years’ previous experience in customer service preferred.️ Tools & Work Environment Phone and email communication with customers

Internal service, scheduling, and payment systems

Cross‑functional collaboration with Field Service, Sales, Leadership, and Engineering Fast‑paced, customer‑focused environment requiring flexibility and professionalism Education & Experience (Flexible)
High school diploma or equivalent required

Customer service experience preferred (manufacturing, building materials, or construction‑related environments are a plus)
Experience in windows, millwork, or warranty processes is helpful but not required Why Join MITER Brands?

Stable weekday schedule

Competitive hourly pay Opportunity to work with trusted, nationally recognized brands

Supportive, team‑oriented environmentA role where your skills directly impact customer satisfaction and brand reputation

What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match,…