Guest Service Rep

Job Category
:
Gaming

Requisition Number
: GUEST
001399

• Posted :
  October 12, 2026
• Part-Time
• On-site

Showing 1 location

• Follow the five service expectations;
  Smile & Greet
  * Name & Meet
  * Listen & Act
  * Ask, Ask, Ask
  * Thank you, Goodbye, Good Luck.
• Distributes Player’s Club membership information to customers at Player’s Club counter and assists customers in completing signing up.
• Maintains a working knowledge of the Player’s Club programs, as well as daily and monthly promotions and direct mail programs, to effectively explain to customers.
• Maintains a working knowledge of the Box Office and will work in the Box Office as needed.
• Provides smooth, courteous and efficient service to customers. Uses guests name regularly in dealing with them, wishes them good luck and offers appreciation for their business, and invites them back.
• Take part in making daily promotion announcements and announcing bus departures, as well as special greetings to special guests, etc.
• Assists the Guest Service Supervisor, Guest Service Lead and Entertainment and Promotions Coordinator in conducting promotions.
• Maintains a working knowledge of the property, as well as current and upcoming special events, to advise customers and fellow Employees of them, whenever possible.
• Assists Shift Managers and Casino Hosts, as needed, with Players’ Club related matters.
• Assist in the player development strategies as required by your supervisor.
• Facilitates the flow of information, by attending regularly scheduled departmental meetings.
• Resolves minor customer conflicts, which relate to Player’s Club.
• Maintain a consistent and regular attendance record.
• Routinely inspects stock of Player’s Club printed material and restocks as needed.
• Issues complimentaries for customers when appropriate level of authority and play has been established.
• Routinely inspects the VIP Maple Room for cleanliness and clean as needed.
• Routinely inspect the Box Office and Guest Service booth and clean as needed.
• Any duties as required by supervisor.

Must be at least twenty-one (21) years of age. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma or GED required.

Must possess excellent computer, communication and organizational skills. They must possess at least 1 year of computer experience during a previous employment and at least 1 year customer service experience. A proven work record is required of this position. Six months money handling experience required.

No person shall be eligible for employment at Menominee Casino Resort/Thunderbird complex if they have been convicted, or have a pending unresolved charge of:

• Any crime which would require compliance with the reporting requirements for sex offenders pursuant to Menominee or Wisconsin law
• A felony conviction of any kind in the immediately preceding two years
• A crime of any kind related to gambling in the immediately preceding two years
• A crime of any kind related to theft, fraud, or misrepresentation in the immediately preceding two years;
• A crime of any kind related to a crime of violence, or involving domestic violence, or a drug offense involving sale of drugs, or possession with intent to sell drugs during the immediately preceding 2 years.
• * In addition to the minimum criminal background requirements…