Customer Account Specialist

Enters and processes orders, researches customer issues, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

• Enters and processes sales orders accurately and in a timely manner.
• Reviews pricing on orders to ensure alignment with quotes and pricing policies.
• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
• Escalates issues to appropriate resource as needed.
• Preemptively identifies issues and suggests ways to solve.
• Contributes to continuous improvement projects within function.
• Completes other duties as assigned.

• Solid communication skills (verbal and written) and interpersonal skills.
• Knowledge and understanding of Enterprise Resource Planning (ERP) systems.
• Good problem solving and data analysis skills.
• Strong attention to detail.
• Solid customer service skills, ensuring customer satisfaction.
• Good organizational and time management skills.

• High school diploma, GED, or equivalent required.

• Prior customer service experience preferred.