Front End Manager

Job Description The Front-End Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Front-End Manager is to maintain the operations of the front end, including daily task management and resolving customer complaints. The Front-End Manager must demonstrate accountability, accuracy and ability to delegate tasks to the team.

Duties & Responsibilities Serve customers while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business

Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints

Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists

Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise

Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise

Scheduling break/mealtimes to ensure coverage throughout the day Assist with accurately and efficiently checking out customer orders

Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found

Assist with store promotional sales events as needed

Assist with the training and mentoring of new associates at the Customer Service Desk Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

Assist with all other Customer Service duties as needed

Required Qualifications Must be a minimum of 18 years of age due to handling wine and spirits

Prior experience in customer service, cash handling and leadership experience is required

Ability to provide clear direction and delegate responsibilities to a team Ability to quickly adapt to changing conditions, priorities and circumstances

Ability to maintain composure, meet deadlines and work effectively under pressure

Ability to work effectively in a fast-paced environment

Excellent communication, organizational and planning skills

Ability to make independent decisions regarding department needs and priorities

Strong verbal and written communication skills

Strong sense of urgency, time management, prioritization and multitasking skills

Strong computer skills, working knowledge in Microsoft Office product suite

Excellent attention to detail

Excellent problem-solving and conflict resolution skills

Exceptional customer service skills

Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts

Ability to stand, walk, lift, bend, push/pull for extended periods of time Ability to lift to 50 pounds