Sales Support Specialist

• Serving as an expert in Oracle ERP system, including order management, product data, and account logistics.
• Investigating and resolving customer complaints regarding order processing, pricing, invoices, and shipments.
• Collaborating with operations, supply chain, and product teams to eliminate delays, expedite lead items, and satisfy delivery timelines.
• Processing customer credits, debits, return adjustments, etc.
• Delivering product model information, pricing, availability, and shipment terms to assigned accounts.
• Answering customer inquiries promptly via phone and email, and managing cases within CRM.

• 4+ years of experience in sales, sales support, or customer service
• Proficiency in Oracle ERP, CRMs, and Microsoft Office Suite specifically MS Excel.
• Exceptional phone, email, and interpersonal communication skills across diverse customer groups.

• Salary: $60K-$80K;dependent on experience
• Work Schedule:
  
  Monday – Friday; standard hours
• Work Location:
  
  Columbus, WI. Some potential for hybrid
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  Benefits:
  Comprehensive medical, dental, and vision insurance options available.

Openwork is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includes Openwork Health, and Aerospace Solutions. Looking for your dream job or hire?

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