Helpdesk Coordinator

Location: Town of Howard
Helpdesk Coordinator page is loaded## Helpdesk Coordinator locations:
Mordecai Wyatt Johnson Building time type:
Full time posted on:
Posted 8 Days Agojob requisition :
JR107652

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what we offer:
* *** Health & Wellness:
*** Comprehensive medical, dental, and vision insurance, plus mental health support
* *** Work-Life Balance:
*** PTO, paid holidays, flexible work arrangements
* *** Financial Wellness:
*** Competitive salary, 403(b) with company match
* *** Professional Development:
*** Ongoing training, tuition reimbursement, and career advancement paths
* *** Additional Perks:
*** Wellness programs, commuter benefits, and a vibrant company culture
** Join Howard University and thrive with us!** ##
** BASIC FUNCTION:
** The System Administrator/Helpdesk Coordinator for Faculty Success (FS) is responsible for planning and implementing of Faculty Success and providing training and support to faculty across schools and colleges to use Faculty Success for faculty actions throughout the calendar year. This position reports to the Associate Provost for Faculty Affairs.## ##
** SUPERVISORY ACCOUNTABILITY:
** The System Administrator/Helpdesk Coordinator is responsible for supervising other helpdesk and training staff.## ##
** NATURE AND SCOPE:
** Internal contacts include administrators, faculty, and staff at Howard University. External contacts include faculty candidates## ##
** PRINCIPAL

ACCOUNTABILITIES :**## Develop data solutions to support unit goals and serve as a point of contact for faculty support.## ## Mine, process, and summarize data for Faculty Affairs and Faculty Development activities and initiatives.## ## Convert data into readily understood insights to lead to informed decisions.## ## Develops and maintains proficiency in relevant software and databases to effectively serve as a resource in each unit for data sourcing.##

## Ensures data quality and integrity.## ## Confer with and advise staff, faculty, and others to provide technical advice, problem-solving assistance, and answers to questions. Refer unfamiliar issues to appropriate department personnel.## ## Perform other related duties as assigned.## ##
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* CORE COMPETENCIES:

**## Advanced Skills in software applications (MSWord, Excel, PowerPoint,)
** Compliance Salary Range Disclosure**$65,000-$75,000

Howard University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world.

Howard University does not discriminate on the basis of race, color, national and ethnic origin, sex,sexual orientation,gender or gender identity, marital status, religion, disability or protected veterans status. Veterans and people with disabilities are encouraged to apply.

Inquiries regarding provisions for persons with disabilities or veterans status, Equal Employment Opportunity and Title IX should be directed to the Office of Employee Relations and Equal Employment Opportunity at .
** This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not be construed as a contract for employment.*
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