Half-Time Early Literacy Associate - Edgerton

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Half-Time Early Literacy Associate - Edgerton

Half Time Edgerton, MO, US

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Schedule:

This position will have a home branch of Edgerton, but will float to the Camden Point and Dearborn branches to help cover as needed for Story times and outreach events. Schedule will be a mixture of mornings, afternoons, and evenings within operational hours, with Saturdays on a rotation.

Position Overview

The Early Literacy Associate is responsible for providing excellent customer service and spends a portion of every day working directly with customers at an information desk. They are also responsible for providing library service to early learners (birth through age
5) including creating displays and presenting programs both in the library and at community partners including schools. Programs for early learners will include storytime.

Essential Functions

• Provides Customer Service in person and over the phone
• Acts as a guide for customers in use of the library and its resources
• Demonstrates use of technology and digital services to customers
• Recommends materials to customers based on interests, needs and availability
• Assists customers with library card accounts, including the receiving and recording of payment
• Delivers materials outdoors to customers who request curbside delivery
• Provides library service to early learners
  • Branch expert of MCPL customer service to early learners
  • Understanding of early literacy and the ability to provide reader’s advisory for early literacy
  • Presents, evaluates programs for early learners that bring fun and learning together
  • Hosts programs for early learners, including story times, early literacy fairs, and hosting external presenters
  • Evaluates programs, keeps records, and reports branch activity
  • Coordinates and implements Library initiatives, including reading programs
  • Monitors youth collection footprint for display needs, floating, passive program opportunities, and customer service
  • Conducts outreach and develops partnerships with community-based organizations, including daycares and schools.
  • Understands basic child and adolescent development theories and their implications for library service
• Contributes to the maintenance of the library collection
  • Processes library materials for customer access
  • Shelves library materials correctly and efficiently
  • Straightens and shifts library materials to ensure adequate space and a neat appearance

Non-Essential Functions

• This position could be designed as shift lead

Education and Experience

• High School Diploma/HiSet/GED Completion Required
• Customer Service experience Preferred
• 2 years relevant experience in working with youth Preferred

Knowledge, Skills, and Abilities

All successful team members at MCPL should demonstrate:

• Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
• Ability to work effectively in a team environment.
• Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
• Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
• Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
• Sufficient understanding of the MCPL…