Assistant Field Service Manager

Description

The Assistant Field Service Manager supports the daily operation of the Field Service Department by coordinating field activities, assisting with technician leadership, and ensuring timely, high-quality customer support. This position serves as the primary backup to the Field Service Manager, assuming departmental leadership during absences and helping drive operational excellence.

• Support the daily coordination and scheduling of field service technicians, installations, start-ups, renovations, and emergency service.
• Serve as acting Field Service Manager during manager absences, ensuring continuity of operations and customer support.
• Lead all aspects of the Field Service Safety Program, including OSHA compliance, safety training, audits, incident investigations, corrective actions, and maintaining required safety documentation.
• Promote a strong safety culture by coaching technicians on safe work practices and ensuring compliance with company, customer, and regulatory safety requirements.
• Provide technical support, troubleshooting assistance, and mentoring to field service technicians.
• Review service documentation and maintain accurate service, warranty, and safety records.
• Coordinate with Engineering, Manufacturing, Project Management, and Sales to resolve technical issues and improve products and processes.
• Assist with customer training, service contract support, and continuous improvement initiatives.
• Support technician development through coaching, training, and performance feedback.
• Coordinate outside contractors as needed to support customer requirements.
• Assist with field service process improvements, reporting, and operational metrics.
• Perform additional duties as assigned by the Field Service Manager or Director of Commissioning.

• Office, manufacturing, and customer field environments.
• Work may include climbing, standing for extended periods, and working in refrigerated facilities, construction sites, rooftops, and industrial processing environments.
• Domestic and international travel up to 50%.

• Associate degree in a technical discipline or equivalent experience preferred.
• Excellent organizational and time management skills, with the ability to coordinate multiple technicians, projects, and priorities simultaneously.
• Proficiency with Microsoft Office and scheduling, service management, or ERP software, with the ability to efficiently coordinate field service activities and maintain accurate records.
• Three or more years of experience in industrial field service, food processing, packaging, or related industries.
• Experience supporting technicians, field operations, or customer service activities preferred.
• Working knowledge of OSHA regulations and industrial safety practices.
• Strong mechanical and electrical aptitude with troubleshooting skills.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and work effectively with cross-functional teams.
• Proficiency with Microsoft Office and service management software preferred.