Guest Services, Entertainment & Gaming

Responsibilities

• Greet and welcome each guest as they arrive.
• Demonstrate a working knowledge when checking guests in and out of rooms, providing accurate information and a prompt answer to any questions the guest may have about the resort and local area.
• Create the highest guest satisfaction possible by having a clean, organized, well‑stocked work area. Perform and complete other assigned duties.
• Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.
• Display a calm and attentive approach in solving problems and handling difficult situations, collecting information and sincerely helping to resolve them.
• Must be familiar with which departments to work with in serving the needs of our guests.
• Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.

No experience required; will train the right applicant.

The ability to work with other people effectively and with other staff positions is important. Must be trainable and take instruction to learn the position. Have a good attitude toward the job as well as guests. Must always appear polite, concerned, with best guest interest in mind.

• Must be able to lift 20lbs.

Body Positions:
Standing for an extended period of time.

Body Sense:
Have full use of eyes and ears, full power of speech.

Body Movements:
Walking, turning head and torso, bending arms, wrists, and fingers.

Mathematics:
Must be able to do routine math calculations.

Language:
Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers, vendors, and company staff.