SLOT Supervisor - 1st

Job Category: Gaming

Requisition Number: SLOTS
001396

• Posted :
  October 9, 2026
• Full-Time

Showing 1 location

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Supervises the operation of all slot machines and performance of Slot floor staff in assigned areas and communicates, when necessary, with the Casino Shift Manager and/or Slot Director or his/her designee about any Guest and/or Employee problems.
• Presence on the gaming floor is a must and being very visible during each scheduled shift.
• Responsible for the organization of assigned shift and area including daily Employee assignments, Employee break schedules and staffing levels.
• When applicable, notify Senior and Regular Slot Technicians of repairs needed.
• Follows all policies and procedures, handbook, rules, regulations etc. that are implemented by the Menominee Casino Resort, the Slot Department and Menominee Tribal Gaming Commission.
• Regularly practices the (5) five basic service standards established by the Menominee Casino Resort.
• Meets and greets guests in manner consistent with good business practices, including handling any disputes by guests regarding slot machines, e-ticket transactions, credits, payouts and jackpots.
• Handles all Slot Department employee matters in the best interest of the Menominee Casino Resort, including assisting subordinates as needed.
• Administers discipline when warranted.
• Test, observe and authorize the completion of all required training for new Machine Attendants.
• Serve as mentor for new Fill-in or Regular Slot Supervisors.
• Conducting and/or delegating hourly head counts of all guests playing slot machines and recording those counts in the approved format.
• Recording of all reasons for progressive jackpot decreases per shift.
• Record all progressive meters on the approved format once a day.
• Evaluate Machine Attendants and if necessary, Slot Technicians due for 90 day and annual performance appraisals.
• Keeping up to date attendance records for all subordinates.
• Accurately complete all daily paperwork, including issuing tax forms when necessary.
• Verification and authorizing of all progressive jackpots, taxable jackpots and manual jackpots that occur.
• Work in harmony with departments within the Menominee Casino Resort structure.
• Keeping an ample amount of supplies needed on the gaming floor.
• Promotes all departmental and property-wide promotions.
• Responsible for maintaining a consistent, regular attendance record with occasional weekends, evenings or holidays required.
• Attendance at MCR/TC training sessions, Supervisor and full staff meetings when required.
• Complete all in-house required training.
• Help keep the gaming floor sections free of debris, including pushing in chairs.
• Perform any other duties as assigned by immediate supervisor.

SUPERVISORY RESPONSIBILITIES:

Directly supervises Machine Attendants and Slot Technicians on assigned shift.

Carries out supervisory responsibilities in accordance with the organization’s policies and procedures. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS
:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or

EXPERIENCE:

Must have High School Diploma or its equivalency. Technical knowledge of video and slot machines are preferred. Supervisory experience is ideal. Must have two…