Customer Service Representative

Contractor Opportunity
: Other Health Insurance (OHI)
Customer Service Representative (CSR)

Location: Onsite – San Antonio, TX

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: Manpower Group

Start Date: 10/26/2026

Duration: 12 Months with potential for extension

The Customer Service Representative (CSR) will take inbound calls from providers, Medicaid members and representatives from the other health insurance. CSR may also make outbound calls to health insurance carriers to verify private health insurance information and update the client records.

This opportunity is open to individuals located in San Antonio, TX and surrounding areas
.

Contractors will be engaged and paid by a third-party payroll supplier,
Manpower Group
, which will serve as the employer of record for tax and compliance purposes.

• Take inbound calls from providers and client representatives
• Perform outbound calls to other health insurance carriers to verify private health insurance information as needed
• Collect policy information from callers
• Verify Medicaid clients’ insurance information
• Accurately enter insurance data into database
• Maintain quality score of 98% or better
• Perform special research
• Perform other duties as assigned
• Observe professional standards of conduct, including attendance, professional behavior, and dress code.

• Microsoft Office (Excel, Word, Outlook, Teams)

• High School Diploma or GED equivalent
• Minimum 1 year of customer service and or contact center experience
• Minimum 1 year experience with Microsoft Office

• Medical field experience
• Problem solving abilities
• Organizational skills
• Analytical and research skills

• Monday-Friday 8:00am to 5:00pm CT
• On-Site role in San Antonio, TX

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer Manpower Group, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation Manpower…