Account Services Manager

Job Description

Our client, a growing financial institution, is seeking a
Payments & Account Services Manager
to lead critical member-facing operations and drive performance across payment services. This role blends
operational leadership, compliance oversight, and portfolio growth strategy
, making it ideal for a motivated professional with banking or credit union experience.

• Oversee
  day-to-day payment and account services operations
  , including:
• • Debit & credit card portfolios
  • ACH processing and EFT transactions
  • ITM (Interactive Teller Machines)
  • Bill Pay services
  • Share draft accounts
  • IRA processing (ensuring accuracy and compliance)
• Maintain
  operational excellence, audit readiness, and regulatory compliance
  , including BSA requirements
• Ensure efficient workflows and continuous process improvement

• Drive growth of
  debit and credit card portfolios
  through increased activity and usage
• Manage and optimize
  net income performance
  related to card products
• Leverage data analysis, market insights, and member behavior to enhance performance
• Balance growth strategies with effective
  risk management practices

• Lead, coach, and develop a
  high-performing team
• Recruit and retain top talent
• Establish clear performance expectations and track against
  KPIs and strategic objectives
• Foster a culture of accountability, service excellence, and continuous improvement

• Contribute to
  strategic planning initiatives
  related to payments and account services
• Enhance the
  member experience
  across all service channels
• Collaborate cross-functionally with leadership, IT, and compliance teams

• Support
  budget oversight and cost management
  within the department
• Ensure compliance with regulatory standards, including
  BSA and audit requirements
• Maintain accurate reporting and documentation across all service areas

• 2–5 years of experience
  in banking or credit union operations
• Hands-on experience with:
• • Credit/debit card operations and disputes
  • ACH processing and EFT
  • Payments and account services functions
• Supervisory or management experience preferred
• Strong understanding of financial institution regulations and compliance standards (BSA knowledge required)
• Experience with
  IRA processing
  and account services strongly preferred
• Analytical mindset with the ability to use data to drive decisions
• Excellent leadership, communication, and organizational skills

The Specialized Recruiting Group (part of Express Employment Professionals) office in Tyler, TX offers a tailored approach to professional placement, delivering personalized service that matches the unique needs of both companies and talented candidates. Whether you need highly skilled project staff or are filling a critical role on your team, our workforce solutions are designed to strengthen local business communities across the U.S. Trust us to connect you with the right talent or opportunity, helping your business or career thrive.

The Specialized Recruiting Group (part of Express Employment Professionals) office in Tyler, TX offers a tailored approach to professional placement, delivering personalized service that matches the unique needs of both companies and talented candidates. Whether you need highly skilled project staff or are filling a critical role on your team, our workforce solutions are designed to strengthen local business communities across the U.S. Trust us to connect you with the right talent or opportunity, helping your business or career thrive.