Credit and Collections: Brookfield, WI

I am seeking a Credit and Collections Specialist for a client that I work with in Brookfield. This role is fully onsite, up to 60K annually and is a contract to hire position.

• Collect on aging accounts through phone, email, and customer portals.
• Perform credit checks, review credit reports, and recommend credit limit adjustments.
• Prepare collection letters, payment plans, statements, and refund requests.
• Research and resolve customer account disputes and credits.
• Process credit card payments and account adjustments.
• Maintain accurate customer account notes.
• Review COD, lease, high-risk, and equipment aging.
• Assist with bankruptcy documentation and third-party collections.
• Partner with internal teams to resolve billing and account issues.
• Support additional projects as assigned.

• 2+ years of collections or customer service experience.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Black Line ARM experience preferred.
• Strong written and verbal communication skills.
• Professional, tactful, and customer-focused approach.
• Strong attention to detail and problem-solving skills.

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