Senior Deposit Operations Systems Specialist

The Senior Deposit Operations Systems Specialist is the department’s senior technical resource, working alongside the Deposit Operations Manager to support the effective operation, administration, and advancement of the Bank’s deposit and payment systems. While the Deposit Operations Manager provides people leadership and departmental oversight, this position provides deep technical expertise, system administration, advanced analysis, and complex problem resolution across deposit operations, payment processing, and digital banking platforms.

The Senior Deposit Operations Systems Specialist monitors, administers, troubleshoots, and improves critical deposit operations processes while ensuring compliance with regulatory requirements and Bank policies. This position owns the technical analysis and resolution of complex operational and system issues, provides recommendations that influence system and process decisions, and serves as a lead operational resource for implementations, conversions, and cross-functional projects.

• Serve as the Bank’s senior technical subject matter expert for deposit operations systems, payment platforms, operational processes, and related products and services.
• Lead the research, diagnosis, and resolution of complex operational, system, and payment exceptions, including issues requiring advanced analysis, cross-functional coordination, vendor escalation, and risk-based decision making.
• Serve as the senior escalation resource for Deposit Operations staff, branch personnel, and other departments by diagnosing complex issues, determining appropriate resolution paths, and providing technical and operational guidance.
• Provide guidance and training to employees regarding deposit operations products, services, systems, and procedures.
• Develop, maintain, and govern deposit operations procedures, system documentation, process maps, job aids, and technical reference materials to support accuracy, consistency, regulatory compliance, and operational continuity.

• Lead the administration, configuration, maintenance, testing, and implementation of core deposit processing systems, payment platforms, digital banking applications, and related ancillary systems.
• Lead and execute system testing for software upgrades, enhancements, new products, regulatory changes, and configuration updates, including development of test plans, validation of results, documentation of defects, and confirmation of operational readiness.
• Monitor system performance and recommend process or system improvements.
• Manage technical and operational communications with core and ancillary system vendors, including issue escalation, defect tracking, enhancement requests, release coordination, and validation of vendor-provided resolutions.

• Serve as the Bank’s senior operational and technical subject matter expert for payment services, including ACH, wire transfers, debit card operations, instant payments, positive pay, and other payment-related products and services.
• Act as the primary resource for payment processing procedures, operational support, troubleshooting, and exception resolution.
• Partner with business units, technology teams, vendors, and future payment strategy leadership to support payment product enhancements and implementations.
• Coordinate testing, operational readiness activities, and process documentation for new payment services, system upgrades, and product enhancements.
• Evaluate end-to-end payment workflows and recommend system, process, and control improvements that increase efficiency, strengthen risk management, enhance the customer experience, and support scalable…