Lead Teller

Consistent Daytime Hours | Leadership Role | Positive Team Culture | Community Impact Security Financial Bank (SFB) is seeking a Full-Time Lead Teller to join our team at our Ladysmith branch location. This is an excellent opportunity for an experienced teller ready to take the next step into a leadership role while continuing to deliver exceptional customer service.

Why Join Us:

At SFB, we don’t just talk about relationship banking — we live it. We pride ourselves on delivering exceptional service and building lasting partnerships with our clients and teammates. When you join SFB, you become part of a team that offers:

A consistent, daytime scheduleA supportive, inclusive culture that recognizes your contributions

Paid training and professional development opportunities

Tuition support for finance/banking courses and certifications

Saturday shift pay differential

Comprehensive benefit package
401k with employer match

Paid volunteer time off& more!

Position Summary:

As a Lead Teller, you’ll lead the teller team while actively serving customers, ensuring smooth daily operations and a high standard of service. The schedule for this position is Monday-Friday with some possible rotating Saturday morning shifts dependent on branch coverage. Your responsibilities will include:

Provide day-to-day leadership, coaching, and support for teller staff

Assist customers with deposits, withdrawals, and more complex transactions

Troubleshoot and resolve teller balancing, transaction, and customer issues

Assist with hiring, onboarding, and training new teller staff

Support employee development through regular coaching and performance conversations

Create schedules and ensure proper branch coverage

Oversee cash operations, including vault, ATM, and cash recyclers

Order and manage branch cash levels within established limits

Promote and refer bank products and services

Ensure compliance with policies, procedures, and banking regulations

Maintain accurate records for audits and internal controls

What We’re Looking For:

High school diploma or equivalent required

Previous customer service and cash-handling experience required

Prior banking experience strongly preferred

Leadership or mentoring experience preferred

Strong communication, problem-solving, and organizational skills

Detail-oriented with a high level of accuracy

Ability to make sound decisions in a fast-paced environment

Positive, professional attitude with a desire to lead a team Comfortable using computers and learning new systems

Working conditions, including physical requirements:

Work is performed largely within the Bank with limited chance of personal injury. Prolonged and frequent mental, audio, visual, and verbal concentration required in responding to customer requests, computer work and viewing monitors. Fine motor skills to operate mouse and keyboard. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally daytime hours Monday-Friday with possible rotating Saturday mornings.

Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up.

Must be able to grasp and lift up to 40 pounds infrequently.

Bending, stooping about 5-10% of the workday depending on the day’s job duties (such as vault counts).Serves as a representative of the organization at appropriate functions

Who We Are:

SFB is an independent community bank with eight branch locations and more than 140 employees. Since opening in 1934 in Durand, WI, we’ve built our reputation on trust, relationships, and community involvement. At SFB, you’ll find a supportive, team-oriented workplace where your contributions matter and your professional growth is encouraged.

At Security Financial Bank, we…