Branch Manager

• Employee Type FT Exempt
• Required Degree High school
• Manage Others Yes

The Branch Manager oversees the performance of the branch, manages consumer lending, develops customer relationships, and represents the Bank in the community.

• Provide coaching and support to branch employees with an emphasis on exceptional customer service and relationship development.
• Support recruiting, onboarding, training, scheduling, and appropriate branch coverage.
• Promote teamwork, accountability, professionalism, and the Bank’s values.

• Maintain general management oversight of the branch. Delegate routine operational responsibilities to branch personnel.
• Monitor branch performance, address operational concerns, and implement improvements.
• Resolve complex customer issues and assist with teller or banker responsibilities when management involvement is necessary.
• Interview applicants, evaluate requests, and originate consumer loans.
• Make lending decisions within assigned authority and submit other requests for approval.
• Maintain accurate loan documentation in accordance with Bank policy and applicable regulations.
• Monitor loan relationships, identify credit concerns, and support collection efforts when necessary.

• Build strong customer relationships by understanding financial needs and recommending appropriate products, services, and internal partners.
• Resolve customer concerns promptly and professionally.
• Support and assist prospective and existing customers in establishing appropriate products and services

• Develop relationships with customers, prospective customers, local businesses, and community organizations.
• Represent the Bank at community events and within the branch market.
• Partner with commercial lending, mortgage lending, cash management, and other departments to connect customers with the appropriate Bank resources.

• High school diploma or equivalent required; associate’s or bachelor’s degree in business, finance, banking, or a related field preferred.
• Three to five years of banking experience preferred, including consumer lending experience.
• Previous supervisory, coaching, or leadership experience preferred.
• Knowledge of retail banking products, branch operations, and consumer lending practices.
• Strong leadership, communication, relationship-building, and problem-solving skills.
• Proficiency with banking software and Microsoft Office applications.