Loan Document Specialist Job Viroqua Wisconsin USA,Finance & Banking

Description

Citizens First Bank is now seeking a Loan Document Specialist to work full-time from our Viroqua branch! Citizens First Bank is a family-owned community bank with roots dating back to 1969. We are proud of our role in helping people and businesses grow and thrive in Viroqua, Sparta, Trempealeau, Viola, Centerville, and Holmen.

Citizens First Bank supports local community organizations and non-profits and our employees take part in community events and volunteer to help improve the lives of others. At Citizens First Bank, our strength is in our people. We believe our employees’ experiences, backgrounds, and lives contribute to their roles and our communities.

POSITION SUMMARY

Provides a variety of loan support duties, primarily reviewing loan files for compliance with Bank policies, procedures, and regulations. Assists in providing efficient, effective, accurate, and professional services to internal team members, and customers as required. Responds to inquiries and problem solves loan related issues.

PRIMARY

ACCOUNTABILITIES AND RESPONSIBILITIES

1. Reviews documentation to ensure appropriate lending approvals were received. Ensures compliance requirement are satisfied, approval conditions were met, collateral is collected with evidence of insurance when applicable, and documentation is properly executed after loan closing and funding. Coordinates the contacting of customers to obtain missing documentation with lending team.

2. Verifies accuracy of data used for the completion of loan documentation. Notes exceptions to loan policy.

3. Prepares files for imaging, reviews and maintains loan documentation and account information for all types of loans. Processes weekly information and documentation received from the Branch locations.

4. Generates and reviews document exception reports and provides to appropriate parties. Following up on those items that need to be investigated.

5. Completes due diligence and compliance related searches on borrowers and collateral.

6. Ensures appropriate loan fees were assessed and payments to third parties are processed.

7. Verifies and moves loan documentation in imaging to appropriate files.

8. Process and typing of denied loan notices, and small claims court filings.

9. Provides customer service by assisting customers regarding loan payments, and answers questions from internal and external customers, and troubleshoots issues.

10. Keeps track of received data and source documents.

11. Remains highly informed on current Bank policy and related rules and regulations.

12. Cross trains other team members for back-up support as needed.

13. Other duties as assigned.

QUALIFICATIONS:

Education

High school diploma or general education degree (GED)

Experience

A minimum of 1 year of accounting, customer services, and/or administrative support experience

Other

Skills and Abilities

Oral/Written communication skills
Maintain confidentiality of customer information
Problem-solving and decision-making skills

PERFORMANCE MEASURES:

Quality, accuracy, and volume of loans
Reliability, friendliness, thoroughness and timeliness of response to inquiries
Adherence to Bank policy and Federal and State Regulatory requirements
Participation in training and appropriate professional developments
Appropriate attendance record and punctuality
Professional work place appearance and conduct
Meets or exceeds annual goals as pre-established by supervisor that are aligned with the strategic plan

PERKS OF WORKING WITH US:

Competitive wage
Year-end bonuses
Discretionary profit share CD contribution
3% safe harbor contribution to 401k
Fully comprehensive benefits package
Family-oriented culture and teams
Community involvement and Volunteer PTO
Bank-sponsored get-togethers outside of work
All-staff training and celebration days
And so much more!