Head of Deposits & Payments Operations

At Summit Credit Union, we believe members deserve secure, seamless, and innovative ways to manage their money. As our Vice President of Deposit and Payment Operations, you’ll provide strategic leadership for our deposit and payment operations functions, ensuring exceptional service, operational excellence, regulatory compliance, and sustainable growth across our payment and deposit product portfolio.

If you're a visionary leader who thrives on driving operational excellence, developing high-performing teams, leveraging data-driven decision-making, and creating outstanding member experiences, this may be your next great opportunity.

What You'll Do (Your Impact)

• Lead Strategic Growthby developing and executing strategies that achieve annual growth targets for deposits, credit card products, and payment services while supporting the credit union's overall vision.
• Champion Operational Excellenceby overseeing all aspects of deposit and payment operations, including account opening and maintenance, check processing, electronic funds transfers, wire transfers, card services, and fraud prevention.
• Drive Innovation & Improvementby identifying opportunities to enhance products, services, systems, and processes through operational efficiencies, automation, and emerging industry trends.
• Ensure Compliance & Risk Managementby maintaining policies, procedures, and practices that align with regulatory requirements, internal standards, and sound risk mitigation strategies.
• Leverage Data & Insightsto establish strategic direction for deposit products, payment services, and supporting operations that meet member needs and drive profitable growth.
• Build Strong Partnershipswith vendors, business partners, and internal stakeholders to deliver positive outcomes and improve organizational performance.
• Manage Financial Performanceby monitoring revenue and expense performance, forecasting results, and making strategic adjustments to achieve business objectives.
• Inspire & Develop Talentby fostering a culture of accountability, recognition, growth, and continuous learning while leading and developing a high-performing operations team.
• Enhance the Member Experienceby ensuring deposit and payment services are efficient, reliable, secure, and responsive to the evolving needs of members and prospective members.

What You Bring

• Bachelor's degree in Business, Finance, Accounting, or a related field (or equivalent applicable experience).
• 10+ years of progressive experiencein deposit and payment operations within a credit union or financial institution.
• 5+ years of leadership experiencewith a demonstrated ability to build, develop, and lead successful teams.
• Extensive knowledge of deposit products, payment services, card operations, fraud prevention, and related regulations.
• Strong analytical, problem-solving, and decision-making skills, with the ability to interpret data, identify trends, and drive informed business decisions.
• Excellent communication, presentation, and interpersonal skills with the ability to influence and collaborate across all levels of the organization.
• Proven experience managing operational performance, vendor relationships, and strategic initiatives.
• High degree of professionalism, integrity, and discretion when handling sensitive and confidential information.
• Proficiency with Microsoft Office applications and other relevant financial services technologies and systems.

Why You'll Love Working Here

We take care of our people, because when our employees thrive, our members do too.

• ✅Excellent health insuranceoptions to support you and your family
• ✅401(k) with employer matchto help you invest in your future
• ✅Generous paid time offso you can recharge and live your life
• ✅ Paid holidays and wellness-focused benefits
• ✅…