Public Safety Dispatcher - BCSO

Location: Town of Texas

## Public Safety Dispatcher - BCSOApply:
Bexar Metropolitan 911 Regional Operations Center:
Full time:
Posted Today:
JR101085
** Job Title
** Public Safety Dispatcher - BCSO
** Pay Rate Min to Mid Range**$23.75 - $27.91
** Time Type
** Full time
** Summary
* * Under general direction, Operates telecommunication equipment such as a 800MHz Trunked Radio System, VHF Conventional Radio System, Computer Aided Dispatch (CAD) System, Criminal Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, hearing impaired teletype and digital logging recorderDescription
*
* Duties and Responsibilities:

*** Answers emergency and non-emergency calls from the general public and routes calls to other public safety agency dispatchers as needed
* Enters call subject matter into computer and prioritizes calls for service
* Assigns call requests as a single service (law enforcement or fire/EMS) dispatcher over a two-way radio to law enforcement responders or fire/EMS responders in vicinity to investigate incident or provide assistance
* Responds to requests for information regarding CAD incident numbers, case numbers, arrival times, citizen addresses and other Public Safety Communications information
* Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history
* Maintains public safety responder location and enroute status logs
* Assists training new employees in procedures for dispatching, radio communications, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures
* Performs related duties as required
*
* Minimum Qualifications:

*** Graduation from High School or a General Education Development (GED) certificate
* Skill in operating telecommunication equipment; skill in determining type and seriousness of calls
* Skill to type 40 wpm with no more than 7 errors;
Requires recent typing test administered by Workforce Solutions Alamo Career Centers (Please attach a copy of your typing results to your online application or fax them to  by the closing date.)
* Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general public
* Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date
* Must pass a psychological and physical exam including a drug screening Must possess a valid driver's license
* Must secure and maintain a favorable background investigation by the Bexar County Sheriff's Office
* Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment
* Must secure and maintain access to TLETS
* May work more than 40 hours during the workweek
* May be required to be on-call 24-hours a day
* Must work weekends, holidays and perform shift work
** Working Conditions and Physical Demands:
*** Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment
* Occasionally moves items weighing up to 10-15 pounds
* Occasionally moves about the office
* Frequently communicates with others; must be able to exchange accurate information
* Constantly operates a computer and other office productivity machinery
* Positions self to perform essential functions
* Must be able to remain in a stationary position