Lead Finishing Spa Therapist, Kohler Waters Spa

Lead Finishing Spa Therapist, Kohler Waters Spa

Work Mode:
Onsite

Location:

Onsite – Kohler, WI

The primary focus is to support the commitment to customer care by efficiently, and effectively providing the highest level of service. Must have excellent working knowledge of all services, products and procedures within the spa. Together, they will strive to ensure our guest’s comfort and satisfaction. Our goal is to exceed our guests’ expectations every time they visit our spa.

• Meeting and greeting guests with professionalism
• Cleanliness standards of all areas within the spa including treatment rooms, public areas, and back‑of‑house areas
• Using proper verbiage at all times
• Upholding and maintaining set uniform and grooming standards
• Knowledge of spa services and amenities
• Knowledge of emergency procedures
• Providing the highest level of technical service and adherence to SOP’s
• Meeting agreed upon retail sales goals by educating guests on at‑home care
• Sales goals set depending on department and retail to service percentage
• Maintain continuing education criteria based on State of Wisconsin or Illinois

• Adhering to policies put in place by Forbes, Kohler Waters Spa and Kohler Co.
• Perform special event treatments which can be held at various locations such as golf courses, Riverbend, Sports Core, TAC, etc. These services would be secondary to the position's primary function.
• Perform any other duties as assigned

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

• High school diploma or GED required.
• Must be able to lift up to 25 lbs. on a regular basis.
• Current and valid State license required.
• Massage:
  State of Wisconsin or Illinois, Department of Safety and Professional Services, Massage Therapist.
• Finishing:
  State of Wisconsin or Illinois, Department of Safety and Professional Services, Manicurist.
• Cosmetology:
  State of Wisconsin or Illinois, Department of Safety and Professional Services, Cosmetologist.
• Esthetics:
  State of Wisconsin or Illinois, Department of Safety and Professional Services, Esthetician.
• Participate in a minimum of 5 Kohler Waters Spa events.
• Follows Forbes standards and others put in place by Kohler Waters Spa.
• Prior experience in a spa environment preferred.
• Computer knowledge/experience helpful.
• Ideal candidate possesses strong, effective communication skills and the ability to work with a wide variety of personalities.
• Required to fulfill training criteria before customer contact.
• Availability to work nights, weekends, and holidays strongly preferred.
• Oversees all new hire training for technical performance and Forbes standards. Participates in spa menu development (research, ideas, drafting SOPs). Manages additional projects as assigned by Lead.
• Helps manage schedule of associates and in‑house trainings. Mandatory attendance at in‑house trainings.
• Prior leadership experience is desired but not required.
• 4‑6 years' experience in licensed field highly preferred.
• Participates in new hire service training and/or mentoring.
• Participates in spa menu development (research, ideas, drafting SOPs).

Kohler offers day 1 benefits, with access to applicable benefit programs from your first day. Competitive commission range is based on percent of individual sales. Specific commission earned may be influenced by a variety of factors.

Beyond competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. Learn more about our culture and company at

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact  Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.