Lead Finishing Spa Therapist, Kohler Waters Spa

Lead Finishing Spa Therapist, Kohler Waters Spa

Work Mode: Onsite

Location: Onsite - Kohler, WI

The primary focus is to support the commitment to customer care by efficiently and effectively providing the highest level of service. Must have excellent working knowledge of all services, products and procedures within the spa. Together they will strive to ensure our guests’ comfort and satisfaction. Our goal is to exceed our guests’ expectations every time they visit our spa.

To provide the highest level of internal and external customer service set forth by the Kohler Waters Spas and Forbes. Team members are responsible for upholding consistency in all standards. A direct line of communication will be ongoing among fellow associates regarding needs and concerns. A professional demeanor must be presented at all times.

• Meeting and greeting guests with professionalism
• Cleanliness standards of all areas within the spa including treatment rooms, public areas, and back‑of‑house areas
• Using proper verbiage at all times
• Upholding and maintaining set uniform and grooming standards
• Knowledge of spa services and amenities
• Knowledge of emergency procedures
• Providing the highest level of technical service and adherence to SOP’s
• Meeting agreed upon retail sales goals by educating guests on at‑home care
• Sales goals set depending on department and retail to service percentage
• Maintain continuing education criteria based on State of Wisconsin or Illinois requirements
• Adhering to policies put in place by Forbes, Kohler Waters Spa and Kohler Co.
• Perform special event treatments which can be held at various locations such as golf courses, Riverbend, Sports Core, TAC, etc. This would also include special events being hosted at the spa such as Spaliday. These services would be secondary to the position's primary function.
• Perform any other duties as assigned

• High school diploma or GED required.
• Must be able to lift up to 25 lbs. on a regular basis.
• Current and valid State license required
  • Massage:
    State of Wisconsin or Illinois, Department of Safety and Professional Services, Massage Therapist
  • Finishing:
    State of Wisconsin or Illinois, Department of Safety and Professional Services, Manicurist
  • Cosmetology:
    State of Wisconsin or Illinois, Department of Safety and Professional Services, Cosmetologist
  • Esthetics:
    State of Wisconsin or Illinois, Department of Safety and Professional Services, Estheticist
• Participate in a minimum of 5 Kohler Waters Spa events
• Follows Forbes standards and others put in place by Kohler Waters Spa
• Prior experience in a spa environment preferred
• Computer knowledge/experience helpful
• Ideal candidate possesses strong, effective communication skills and the ability to work with a wide variety of personalities
• Required to fulfill training criteria before customer contact
• Availability to work nights, weekends, and holidays strongly preferred
• Oversees all new hire training for technical performance and Forbes standards
• Participates in spa menu development (research, ideas, drafting SOPs)
• Manage additional projects as assigned by Lead
• Helps manage schedule of associates and in-house trainings
• Mandatory attendance at in-house trainings
• Prior leadership experience desired but not required
• 4‑6 years' experience in licensed field highly preferred
• Participates in new hire service training and/or mentoring
• Participates in spa menu development (research, ideas, drafting SOPs)

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. The competitive commission range for this position is based on percent of individual sales. The specific commission earned may be influenced by a variety of factors.

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer…