Appointment Coordinator

Appointment Coordinator

Marshfield Clinic Health System

Cost Center:  Central District-Appointments

Scheduled Weekly

Hours:

40 hours per week

Employee Type:
Regular

Work Shift:

Mon‑Fri, day shifts (United States of America)

The Appointment Coordinator serves as an initial contact for patients and customers, in‑person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health System customer service standards. The Appointment Coordinator assesses the needs of patients or customers to determine appropriate scheduling with health care providers within a time and sequence acceptable to the patient and the Clinic’s policies.

Initial contact and triage for patient/customer scheduling, evaluate appointment requests, coordinate scheduling with clinicians, maintain appointment logs, ensure adherence to clinic policy and customer service standards, and provide information on available services.

• Education:
  
  Minimum required: none. Preferred: completion of a Medical Terminology course, or graduate of a vocational technical Health Unit Coordinator Program, Medical Office Specialist, or Medical Secretary.
• Experience:
  
  Minimum required: excellent written and verbal communication skills, keyboard, computer, and telephone proficiency. Preferred: at least six months of previous experience in a healthcare facility with direct patient contact or prior customer service experience.
• Certifications/licenses:
  Minimum required: none. Preferred: none.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Exclusion From Federal Programs:
Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employees must immediately notify their manager or the Health System’s Compliance Officer if they are threatened with or become excluded from any federally funded program.