Information & Assistance Specialist Job Sturtevant Wisconsin USA,Healthcare

Location: Sturtevant

ADRC of Racine County 14200 Washington Ave Sturtevant, WI 53177, USA

The Information and Assistance Specialist is responsible for providing a central source of reliable and objective information about a broad range of programs and services for older adults or people with physical, developmental or intellectual disabilities.

Responsibilities

Provide a central source of reliable and objective information about a broad range of programs and services for older adults and people with physical or developmental/intellectual disabilities and help people understand and evaluate the various options available to them.

Help people to find resources in the community and make informed decisions about long‑term care, conserve personal resources, maintain self‑sufficiency and delay or prevent the need for potentially expensive long‑term care.

Provide assessment and enrollment counseling for publicly funded long‑term care, including Family Care and IRIS.

Provide information and assistance in person at the ADRC office, at the consumer’s home, by telephone, e‑mail, or written correspondence.

Be knowledgeable of community services such as Medicaid, Medicare, Social Security, SSI, SSI‑E, SSDI, Food Share, public health services and Older Americans Act services.

Be knowledgeable about preventable causes of disability and institutionalization, identify risk factors and refer individuals to appropriate prevention and early intervention services and programs.

Be knowledgeable of the Department of Health Services Dementia Care Guiding Principles and how these principles are integrated into ADRC services.

Be trained on and skilled in the use of the resource and client tracking databases, including how to search for services, retrieve information, and document customer contacts.

Provide follow‑up as required by policy, document follow‑up contacts and activities.

Provide counseling about the options available to meet long‑term care needs and factors to consider in making long‑term care decisions.

Maintain certification to administer the Long‑Term Care Functional Screen.

Maintain certification to provide Option Counselor.

Provide information on rights, and complaint, grievance, and appeal processes.

Provide short‑term case coordination to consumers identified in the ADRC short‑term case coordination policy.

Provide information on services available to residents wishing to relocate from a nursing home, assisted living facility or other care setting.

Assure that customers who request access to long‑term care and indicate potential eligibility for publicly funded long‑term care services are informed of, and assisted in accessing, these services.

Complete all other duties/responsibilities as assigned.

Qualifications

A Bachelor of Arts or Science degree (preferably in a health or human services related field) or a license to practice as a registered nurse in Wisconsin pursuant to s. 441.06 Stat.
Equivalent of at least one year of full‑time experience in a health or human service field working with one or more of the client populations served by the Aging and Disability Resource Center (elderly or adults with physical or developmental/intellectual disabilities). Qualifying work experience may be paid or unpaid and may include internships, field placements and volunteer work.
Prompt and regular attendance.
Bilingual (English and Spanish).

Core Competencies

Knowledge of Community Resources.
Ability to deliver concise oral and written reports.
Ability to work well with other agencies.
Knowledge of Medicaid, Medicare, Social Security and Marketplace benefits.

Physical/Sensory Demands

N/A

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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