Unit Coordinator-Imaging

Description

St. Croix Health is seeking a full-time (1.0 FTE) team member to join our organization. This position is scheduled Monday
- Friday 8:30am-5:00pm with no weekends.
Rotating schedule of 10:00am-6:30pm every six weeks.

The Imaging Unit Coordinator supports and manages appointments for diagnostic imaging services such as X-rays, MRIs, CT scans, and ultrasounds. This role involves communicating with patients, providers, and clinical staff to ensure accurate scheduling, proper preparation instructions, and efficient use of imaging resources. The position verifies patient information, insurance details, and exam requirements while maintaining a high level of customer service and attention to detail in a fast-paced healthcare environment.

• Serves as subject matter expert on exam preps, times, and requirements for all modalities within the imaging department
• Verify and enter accurate patient demographics, insurance information, and exam details in scheduling systems
• Manage inbound and outbound calls, addressing patient questions and resolving scheduling conflicts or changes

• Schedule diagnostic imaging appointments (e.g., MRI, CT, X-ray, ultrasound) according to provider orders, clinical protocols, and resource availability
• Review provider orders for completeness and follow up on missing or unclear information prior to scheduling
• Provide patients with clear preparation instructions, appointment details, and pre-authorization requirements
• Coordinate with technologists, radiologists, and clinical staff to optimize scheduling efficiency and accommodate urgent or add-on cases
• Obtain and/or verify insurance authorizations and referrals as required
• Assists with exam protocol verification

• Deliver high-quality customer service while supporting a positive patient experience
• Assist with reporting, work queues, and follow-up tasks related
• Maintain confidentiality and comply with HIPAA and organizational policies

* While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

• High School diploma or equivalent

• One year of experience in customer service, patient registration, or another similar role in a healthcare setting (preferably diagnostic imaging)
• Two or more years of experience in a similar role preferred

• Medical Terminology knowledge is preferred
• Excellent communication and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• Time management and prioritizing multiple tasks
• Ability to think independently and make decisions as necessary
• Excellent customer service skills

• None

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing, bending, and reaching
• Must be able to lift up to 50 pounds at times

We will ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process. If reasonable accommodations are needed, please contact us at HR or

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values.