Admissions Specialist-ER

Work location:

Texas Health Fort Worth - 1301 Pennsylvania Ave, Fort Worth, TX 76104

Work hours:

Monday, Tuesday, Saturday 11:00 AM-11:30 PM

• The Patient Access Representative interacts in a professional, respectful manner with internal and external customers, provides excellent customer service to patients and visitors.
• Team-oriented work environment with expanded resources from other Patient Access areas.
• Cross-training opportunities within different areas of Patient Access

This role will assist individuals in our community with accessing their healthcare needs. Providing an excellent patient healthcare experience, this candidate will obtain and verify demographics, review insurance benefits, prepare cost estimates, collect coins/copays, complete MSPQ as needed and accomplish patient education, regulatory requirements and all duties set forth in Patient Access Services. In this fast paced and challenging position, you will be proficient in all assigned Patient Access areas and cross trained in multiple workflows.

• H.S. Diploma or Equivalent Required

• 1 Year Customer Service Experience Required
• 2-3 years of professional office/healthcare experience preferred
• CHAA certification preferred

• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership
• Requires good written, oral, and telephone communication skills.
• Requires knowledge of general office equipment, PC’s and associated software packages.
• Ability to type 35 WPM corrected for errors preferred.
• General knowledge of medical terminology preferred.

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
• Ensures…