Manager of Patient Workplace Safety

Summary:

The primary function of the Manager of Patient & Workplace Safety is to help maintain a safe and secure environment for patients, staff, and visitors of the hospital. This individual provides safety support for hospital leadership and staff, safety related training, education and coaching for milieu specialists, and unit staff, and routinely monitors and assesses competencies of milieu specialist & unit staff related to effective milieu management, and verbal de-escalation and Nonviolent Crisis Intervention (NCI) techniques.

The Manager of Patient & Workplace Safety also plays a key role in conducting environmental safety rounds, emergency situation drills (“codes”), and providing real-time training that enables facility leaders to develop and effectively execute milieu management safety plans. The Patient & Workplace Safety Manager routinely participates in facility and program staff meetings/huddles to report outpatient & workplace safety updates or concerns.

The Patient & Workplace Safety Manager serves as the facility’s Behavioral Emergency Response Team (BERT) coordination leader and Relay asynchronous communication devices administrator. This role reports directly to the Director of Nursing at each respective hospital campus and maintains a dotted line reporting structure to the Director of Patient & Workplace Safety for the System.

Job

Duties & Responsibilities:

In conjunction with System leadership, conduct systematic needs assessments throughout the organization related to personal safety of patients as well as environmental safety in both clinical and non-clinical environments.

Conduct facility surveillance rounds with leadership to make assessments and develop training and supervision models to ensure patient safety and audit outcomes.

Conduct daily/weekly environmental safety risk rounds.

Check/verify Milieu Specialists’ daily assigned tasks and provide ongoing coaching, mentoring, and monitoring, as needed

Conduct monthly/quarterly Milieu Specialist competency assessments and maintain documentation of such.

Round on new employees to assess knowledge/understanding of q15-minute rounds, environmental rounds, assigned 1:1s, milieu management, patient engagement, NCI techniques, reporting out of safety concerns.

Assist units in conducting staff debriefings after code greens are call and documentation of  conjunction with leadership, create and implement a physical environment plan that assures patient safety.

Provide ‘train the trainer’ for select staff to expand training resources.

Maintain schedules and time for assigned Milieu Specialist(s).Conduct video review of restraints and seclusions audits and retraining/education in real-time when necessary.

Partner with approved third-party consultants related to hospital training programs.

Collaborate with facility clinical team to address individual patients who present high patient safety risk factors at admission and implement safety and mitigation  conjunction with leadership, observe and evaluate the progress of trainees, providing mentoring, supervision, counseling, and planning for individual trainee improvement.

Demonstrate understanding of applicable laws, regulations, and Joint Commission standards.

Involve self in the learning and application of relevant laws, regulation, and standards.

Participate in services, seminars, and other meetings to increase involvement and awareness of regulations and standards.

Involve self in the education of other disciplines regarding the departmental-specific rules/regulations.

Participate in the quality assessment and performance improvement program.

Gain understanding of the quality assessment and performance improvement process.

Apply the quality assessment and performance improvement model…