Patient Care Coordinator at Oral Surgery Office

Job Posting

Title:

Patient Care Coordinator for Oral Surgery Office | West Harrison, NY

The Opportunity. We are an established oral surgery practice, dedicated to exceeding our patients' expectations through personalized care and exceptional service. We are seeking a Patient Care Coordinator who is excited to play a key role in delivering outstanding experiences to every patient.

Our full-time schedule is designed to support a positive, team-focused environment. You'll typically work Monday through Friday from 7:30am to 4pm.

This role is ideal for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service. You're friendly, organized, calm under pressure, and naturally make others feel comfortable and supported. You enjoy variety in your day, thrive in a fast-paced, team-oriented environment, and are open to learning and growing through feedback.

• Medical insurance option
• Accrued paid time off for vacation, sick, and company-recognized holidays
• 401(k) and profit sharing after qualifying time of service
• Regular team-building events/outings
• Birthday/work anniversary celebrations

• Creating exceptional first impressions - Deliver warm, professional customer service in person and over the phone so every patient feels welcomed, supported, and confident in choosing our practice.
• Managing patient communication - Answer and route calls, monitor email and patient messages, and serve as a reliable point of contact to ensure patients receive timely, clear, and helpful information.
• Coordinating appointments and patient flow - Schedule and adjust appointments, prepare daily charts, communicate patient arrivals, and partner with referring offices to obtain records and radiographs to keep the practice running smoothly and efficiently.
• Maintaining accurate patient records - Register new patients, collect required documentation, and keep patient, referral, and insurance information current in the practice management system.
• Supporting insurance coordination - Provide backup support with insurance verification, data entry, and patient follow-up to ensure information is accurate and complete.
• Maintain office supplies and organization - Monitor and maintain adequate office supplies to ensure office operations can function smoothly through each day.

Please note: Prior experience in a dental or oral surgery setting is preferred
.

• Demonstrated ability to maintain a positive, professional demeanor in fast-paced environments.
• Ability to take initiative and work independently.
• Must be a team player and work well with others.
• Ability to multi-task, problem-solve, and prioritize tasks.
• Proficient in Windows and Microsoft Office.

• High school diploma or equivalent.
• Experience in dentistry is preferred, and oral surgery is a plus!
• 2+ years in a customer service role is required.