Patient Access Operations Coordinator-Hospital

Department: 10370 Enterprise Revenue Cycle - Grafton WI Arrival

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Hours: Availability between 07:00am and 07:30pm

Schedule: Monday through Friday with some occasional weekends based on department needs

$22.90 - $34.35

• Oversee daily operations of patient service areas to ensure departmental standards and efficiency are met.
• Educate and update staff on changes relevant to their roles, policies, and procedures.
• Manage supplies by ordering within budget guidelines and departmental needs.
• Assess staffing needs and communicate requirements to leadership; ensure compliance with personnel policies.
• Provide leadership and support to patient services staff, including training, orientation, work direction, and performance input.
• Create and adjust staff schedules foroptimalefficiency and patient throughput, including breaks, meetings, and peak volume coverage.
• Assist with financial processes, including point-of-service collections, cash reconciliation, and bank deposits; monitor department work queues.
• Support HR functions, such as interviewing, onboarding, staff development, and resolving employee concerns.
• Ensure accurate patient registration, including demographic, insurance, and financial information;maintainHIPAA compliance and confidentiality.
• Vverify insurance coverage and financial responsibility, explain obligations to patients, and refer to Financial Advocates when needed.
• Maintain regulatory compliance with HIPAA, EMTALA, Medicare notices, consent forms, and other required documentation; obtain signatures as needed.
• Deliver exceptional customer service, including greeting patients, answering inquiries, scheduling appointments, coordinating assistance, and fostering a welcoming environment.

• High school diploma or GED.

• None

• Two years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry).

• Demonstrates organizational values and behaviors, serving as a role model for Advocate Health’s purpose and standards.
  
  Effective leadership and team-building skills, including delegation, motivating staff, managing priorities, and decision-making.
• Strong communication and interpersonal abilities, capable of explaining policies, procedures, and financial responsibilities to staff and patients.
• Analytical and problem-solving skills, including data collection and interpretation for operational improvements and planning.
• Ability to thrive in high-pressure environments, multitasking, prioritizing, and meeting deadlines independently in fast-paced settings.
• Exceptional attention to detail and accuracy, ensuring compliance and quality in all processes.
• Outstanding customer service and service recovery skills,maintaining professionalism and empathy in diverse situations.
• Technicalproficiencywith healthcare systems, including EPIC, insurance verification tools, patient liability estimation, Microsoft Office, and related technologies.
• Knowledge of medical terminology, insurance processes, and regulatory compliance, including HIPAA and applicable state/federal requirements.
• Ability to collaborate effectively with physicians, clinical teams, and patients, resolving issues and supporting patient care needs.

• May require travel, with exposure to weather and road conditions.
• Respond promptly to patient emergencies occurring in clerical areas; CPR certification may berequiredbased on…