Avani Spa Receptionist

JOB SUMMARY

As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all‑service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

The Spa Receptionist is responsible for checking guests in and out of the Spa, booking appointments, and taking payments all while maintaining a professional and calm atmosphere. They must be able to keep the desk area organized and always look well groomed.

EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• Ability to work in a fast‑paced environment
• Previous experience in customer service preferred
• Must have strong interpersonal skills.
• Be able to stand for up to 8 hours
• Computer skills:
  Word and Microsoft Outlook knowledge, Spa or reservation software basic knowledge encouraged.
• Typing minimum of 25 wpm.
• Basic mathematical skills for money handling.

• Check guests in and out of the spa, acting as spa concierge as needed.
• Having working knowledge of all retail products and assist in commission management.
• Manage office supplies and the daily functions of phone calls, scheduling appointments, and payments.
• Open/close the spa when assigned.

• Effectively interact with people of diverse socio‑economic, cultural, disability, and ethnic backgrounds.
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
• Work cooperatively with other departments.
• Maintain the cleanliness and neatness of facility daily.
• Maintain a professional appearance in all areas of the hotel.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime, or reduced hours.

Indoors, hard surfaces, temperature controlled, well‑lit with artificial lighting and quiet setting.

Explore everything a career in hospitality has to offer when you join the team at The Abbey Resort. We aim to hire individuals who are ready and committed to a "Can Do" attitude by creating memorable experiences in the lives of all we serve.

As part of the Abbey Resort family, you will have the opportunity to join an incredibly talented team with great benefits and opportunities for growth and advancement both in our resort and at our sister properties worldwide.

• Employee discounts on property and at other First Hospitality properties
• Guest room discounts for friends and family
• Free meals with every shift
• On the job training
• Welcoming and supportive global network
• Medical, dental, and life insurance, 401K and more for full‑time employees
• Dental, Vision, and Teladoc benefits for part‑time employees