Group Events Coordinator

Join to apply for the Group Events Coordinator role at Sand Valley
.
Sand Valley is a golf resort and community located on 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. It features six world‑class golf courses and a variety of outdoor activities, as well as diverse dining venues and a 13,000‑square‑foot Tennis Center. The resort emphasizes hospitality, community, and immersion in the Wisconsin wilderness.

• The Group Events Coordinator is responsible for organizing and executing the details of large group sales and events, ensuring a seamless experience that maximizes guest satisfaction. This role coordinates group outings and events from initial inquiry through on‑site execution and post‑event follow‑up, working closely with guests and resort team members. Additional responsibilities include supporting new business opportunities, maintaining relationships with existing clients, and driving additional revenue through upselling of resort products, services, and amenities.

• Serve as the primary coordinator for group events, overseeing planning and execution and acting as the on‑site point of contact during events.
• Manage requests for large group reservations and events throughout all resort seasons.
• Accurately document group requests and prepare all required booking documentation.
• Maintain assigned leads and ensure guests are kept informed throughout each step of the booking and contract process.
• Compile reservation details into written proposals with a high level of accuracy.
• Secure signed contracts and deposits in a timely manner.
• Establish and maintain an organized system for collecting and managing all information related to group reservations, events, and tournaments, including room reservations, tee times, caddie requests, dining arrangements, and other services.
• Prepare and distribute detailed event outlines to support interdepartmental communication and operational alignment.
• Build positive working relationships and share critical event details with team members, particularly guest‑facing teams, to enhance the overall guest experience.
• Conduct professional and welcoming guest orientations or site tours as needed, providing information on resort facilities, amenities, services, and policies.
• Address guest inquiries and resolve concerns in accordance with established policies and service standards.
• Develop and retain a working knowledge of other departmental operations, including Golf Ops, Caddie Services, Food & Beverage, Hotel Operations, and related areas to support guest requests and upselling opportunities.
• Monitor guest activities and satisfaction throughout group stays.
• Audit folio statements during and after events to ensure billing accuracy and timely final payment of master folio invoices.
• Review final event arrangements and adjust work schedules as needed to ensure appropriate on‑site presence during outings and events.
• Perform other duties as assigned.

• High school diploma required; college degree preferred.
• Familiarity with Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Excellent interpersonal skills with a strong customer service mindset.
• Highly organized, detail‑oriented, with strong time management and multitasking abilities.
• Demonstrates critical thinking and problem‑solving skills.
• Ability to anticipate needs and adapt to changing priorities.
• Professional demeanor, emotional intelligence, and a consistently positive attitude.
• Ability to work flexible hours, including evenings, weekends, and during peak event periods.
• Comfortable working independently and collaboratively in a fast‑paced environment.

• Typical office environment with overhead lighting and adjustable ventilation.
• Regular on‑site presence during group events.
• Periodic outdoor exposure related to resort operations and events.

• Restaurant Discounts
• Retail Discounts
• Employee Meal Program
• Golf Privileges
• Uniform Allowance
• Employee Assistance Program – Canopy

• Full‑Time Regular, Hourly, Non‑Exempt

Sand Valley LLC is an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.