Front Office Supervisor Job Bay City Wisconsin USA,Hospitality / Hotel / Catering

Location: Bay City

* Please note:

resume is required for this position*

Pay rate : $22.50 an hour

SUMMARY: Assist management with overseeing staff and ensuring maximum operating efficiency. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
Direct daily work activities and inspect completed work for conformance to standards
Run reports and credit checks, ensure accuracy and follow up
Communicate with hotel management and other departments to resolve guest complaints
Maintain and trouble shoot hotel computer systems
Adhere to Hotel Operations Systems & Controls
Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc.
Monitor and maintain daily room sales
Work with management and other departments to optimize guest occupancy and assure guests well-being and safety
Answer questions and resolve guest complaints
Fill-in for management or frontline staff as needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

High School Diploma/GED
2 years supervisory experience preferably in a mid-sized, full-service hotel

Skills

Required:

Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) Windows and hotel management systems
Strong project management skills
Excellent written, verbal and interpersonal communication skills
Excellent problem solving skills
Strong leadership skills
Above average math skills

Abilities

Required:

Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to independently complete multiple tasks in a professional manner
Ability to enthusiastically and professionally sell and / or up-sell property amenities
Ability to serve both internal and external customers
Ability to manage control labor costs
Ability to manage projects in a timely and efficient manner
Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

Treasure Island guest service training
Effectively Handling Harassment training
Property Management Systems training
Telecommunications Systems training
Department orientation, including safety and "Right to Know" training
Team Member Electronic Communication System training
Detection of counterfeit money
Any position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to sit for long periods of time with moderate amounts of walking and standing
Must have a good sense of balance, and be able to bend and kneel routinely
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 5 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination

WORKING ENVIRONMENT

Work is performed in the Hotel and Pool environment including flashing lights, frequent loud noises and fumes (such as cigarette smoke and chemicals)
Must be willing to work a flexible schedule (all shifts, weekends and holidays) including on-call availability to cover scheduling shortages
Extensive computer use
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
High volume direct public contact


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