Hotel General Manager at Sleep Inn & Suites Lancaster Lancaster, WI

Are you an experienced hospitality leader who is driven to deliver outstanding customer experiences looking for a role that provides value in the following related to your job: work-life balance, friendly, casual work environment; willingness to help others; drive for process improvement; willing to put in the extra efforts? We are seeking for a Hotel General Manager for the Sleep Inn & Suites in Lancaster, WI!

Our location is a short distance from Dubuque and/or Platteville and offers a unique opportunity for the right individual to get involved in the community and surrounding area. We are currently accepting resumes for a General Manager. Ideal candidates will have prior hospitality leadership experience, a familiarity with Choice and Choice Advantage, the ability to lead and develop a team, is self-motivated, enjoys networking and has an interest in sales/marketing, and the availability to understand and be flexible with the business/staffing demands of the hotel.

Key responsibilities may include, but are not limited to:

• Ensure accurate and timely financial reporting, including revenue, payroll, and expense tracking.
• Personally adhere to all policies and procedures as identified within the employee handbook and management company guidelines. Maintains overall “Confidentiality” of information as it relates to the brand, S&L Hospitality and ownership.
• If applicable, ensure that the management team follows all company policies and procedures including but not limited to: recruiting; hiring; training; coaching and counseling; disciplining employees, employee performance evaluations; safety standards; and staff development.
• Participate in developing the annual operational and capital budget plans with the assistance and guidance of the DOO and accounting teams at S&L Hospitality.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Participate in weekly revenue management meetings either set by the brand or with the S&L Hospitality operation and sales team, Review STR reports, if applicable, to monitor hotel’s performance and competitive market sets.
• Drive revenue growth through effective sales and marketing initiatives.
• Ensure that all department managers are focused on achieving their respective financial and/or operational goals and objectives monthly by monitoring and ensuring they are properly controlling their respective labor and operational expenses.
• Review and gain an understanding of P&L statements and the ability to react with impactful strategies.
• Respond to audits to ensure continual improvement is achieved, regularly review and conduct internal audits in accordance with brand and S&L Hospitality standards.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Focus on achieving all brand and/or company guest satisfaction / customer service goals as well as any quality of product goals. Establish departmental incentives, as needed and approved. Teach and train staff to use basic guest resolution techniques and skills. Review brand Guest satisfaction surveys, scores, etc.
• Ensure that the hotel is compliant with all required local, state and federal licensing, permitting and reporting requirements. In addition, the hotel must also comply with all brand standards, unless a waiver has been obtained and is on file, and all policies and procedures.
• Follow all safety and security related guidelines and practices as required by S&L Hospitality and/or brand. Participate in any safety related training programs throughout the year (i.e. Haz Com, Blood Borne Pathogens, Emergency Evacuation, etc.) as required by S & L Hospitality and/or by the brand, this may include the property hosting a safety committee.
• Oversee routine maintenance and address property issues promptly.
• Maintain hotel facilities to ensure a welcoming and safe environment for guests and employees.
• Schedule regular property meetings including but not limited to one-on-ones, departmental, and all team member meetings, be approachable to address issues, concerns, team development and trainings, and set goals.
• Foster a culture of collaboration, accountability, and exceptional service.
• Enhances overall job knowledge by participating in approved educational opportunities (i.e. brand related training); reading professional publications; maintaining personal networks;…