Assistant Lodgekeeping Manager

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Full Time Year Round YC Yellowstone Club Operations, Big Sky, MT, US

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18‑hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Residential Services department is currently seeking candidates for an Assistant Lodgekeeping Manager. This is a full‑time year‑round position located in Big Sky, Montana.

The purpose of the Assistant Lodgekeeping Manager is to supervise and lead staff in the cleaning of all of Lodgekeeping areas on Yellowstone Club property, as well as to help oversee our Member Laundry Team and to perform office duties including but not limited to payroll, ordering, scheduling, and meeting with other departments.

• Ensure that each Member, guest, and their families receive outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Housekeeping & Lodgekeeping, or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team membersto foster and promote a positive working environment whenever possible.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support the Lodgekeeping Manager with management and supervision of all Lodgekeeping and Laundry Supervisors, Laundry Attendants, Drivers, and Lodge keepers on a daily basis.
• Assist with the directing, planning, and organization of team members to ensure the highest degree of Member/guest satisfaction.
• Assist in creating and maintaining a healthy and positive environment and a culture that promotes retention and internal growth of all team members through the Yellowstone Club vision and mission statement.
• Assist in building and maintaining strong relationships with all other departments to provide the highest level of expectations for our Members and guests.
• Interact with Members, guests, and their families with a cheerful and positive attitude, solve Member/guest problems and complaints in a proper manner while relaying details to management for follow‑up.
• Establish a solid…