AM Front Desk​/Reservations Manager

• Serve as the primary resource for Front Desk and Reservation Agents who need technical assistance or guidance in achieving excellent guest satisfaction.
• Ensure Front Desk and Reservation staff are consistently informed about room availability, occupancy, and reservation status.
• Respond to guest reservation requests promptly and provide courteous, accurate, and professional service at all times.
• Oversee reservation department systems to ensure accurate handling, tracking, and monitoring of incoming phone calls.
• Maintain the department's approved quality assurance standards, including rates, deposits, property descriptions, activity tables, and reservation letters.
• Manage staff scheduling to ensure adequate coverage and efficient daily operations.
• Train, coach, and mentor Front Desk and Reservation staff to improve performance, reinforce service standards, and support professional development.
• Handle escalated guest complaints and concerns professionally, working toward timely and satisfactory resolutions.
• Monitor daily staff performance to ensure productivity, accuracy, attendance, and compliance with departmental standards.
• Coordinate with other departments, including Housekeeping, Maintenance, and Reservations, to ensure smooth operations and a positive guest experience.
• Support the team in maintaining high standards of customer service, professionalism, and operational efficiency.
• Perform other duties as assigned.

• First Shift: 7:00 AM–3:00 PM
• Must be available to work weekends and holidays.

• Previous supervisory or management experience.
• Previous Front Desk, Reservations, or Contact Center experience.
• Professional attitude and appearance at all times.
• Ability to work effectively in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to handle guest complaints and resolve concerns professionally.
• Familiarity with Microsoft Office and Google Docs.
• Strong multitasking, organizational, and time-management skills.
• Ability to train, coach, motivate, and lead a team.
• Strong problem-solving and decision-making skills.
• Dependable, punctual, and able to maintain reliable attendance.
• Strong teamwork skills and a commitment to providing exceptional guest service.
• Reliable transportation and availability to work weekends and holidays.

What We Offer:

• On Demand Pay
  - Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Flexible Schedules!
• Employee discounts on hotel rooms, retail and food
• Company-wide outings
• Employee Referral Program
• Full Time Employees are Eligible for Benefits:
• Health Insurance, Dental Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
• 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website: