General Manager

Salary Range: $75,000.00 To $ Annually

GLMG Hotels | Great Lakes Management Group

Great Lakes Management Group (GLMG Hotels) is seeking an experienced Hotel General Manager to lead full-service hotel operations and drive exceptional guest experiences, strong financial performance, and high-performing teams.

This leadership role is responsible for hotel management, operations leadership, guest satisfaction, revenue performance, Food & Beverage operations, banquet management, and team development. The General Manager will oversee all aspects of hotel operations while ensuring brand standards, financial targets, and service excellence are consistently achieved.

At GLMG Hotels, we believe
Every Guest Matters and Every Team Member Matters
, and our leaders bring this culture to life through our
Anchors for Success hospitality philosophy.

Hotel Operations Leadership

Lead and manage daily hotel operations, including Front Office, Housekeeping, Maintenance, Food & Beverage, and Banquet operations.

Ensure operational excellence in guest service, cleanliness, safety, and brand standards.

Conduct regular property inspections to maintain high hospitality standards.

Provide strong operations leadership to department managers and team members.

Lead and oversee all Food & Beverage operations, including restaurant, bar, banquet, catering, and conference services.

Provide strong leadership, coaching, and accountability to Food & Beverage managers, culinary leaders, and banquet teams.

Ensure exceptional food quality, service standards, and guest experiences across all dining and event operations.

Oversee banquet and event execution, ensuring seamless coordination between Sales, Culinary, and Banquet teams.

Manage Food & Beverage financial performance, including departmental revenue, food and beverage costs, labor expenses, inventory controls, and profitability.

Partner with Sales and Catering teams to maximize banquet bookings, event revenue, and overall Food & Beverage performance.

Ensure compliance with food safety, sanitation, liquor licensing, and applicable health regulations.

Foster a culture of teamwork, operational excellence, and hospitality throughout all Food & Beverage departments.

Monitor and improve guest satisfaction scores, brand surveys, and online reviews.

Address guest concerns and implement effective service recovery solutions.

Foster a culture focused on exceptional hospitality and guest experience.

Ensure consistent service excellence across all hotel departments.

Revenue Performance & Financial Management

Manage the hotel's financial performance, including revenue, expenses, labor management, and profitability.

Review key performance metrics such as ADR, RevPAR, occupancy, and market share.

Work closely with Sales and Revenue Management teams to drive revenue growth and market performance.

Develop and manage hotel budgets, financial forecasts, and departmental operating plans.

Analyze financial statements and implement strategies to improve operational efficiency and profitability.

Team Leadership & Employee Development

Recruit, train, and develop department leaders and team members.

Promote a culture focused on team engagement, accountability, and professional development.

Conduct performance evaluations and provide ongoing coaching to drive high performance.

Ensure compliance with HR policies and company procedures.

Build a positive workplace culture that reflects GLMG Hotels' commitment to Every Team Member Matters.

Sales, Marketing & Market Leadership

Support hotel sales strategies and revenue generation initiatives.

Build relationships with corporate clients, community partners, and local organizations.

Identify opportunities to grow group business, corporate accounts, banquet revenue, and local market share.

Collaborate with Sales and Catering teams to maximize meeting, conference, and special event opportunities.

Represent the hotel professionally within the local business community.

Brand Compliance & Safety

Ensure compliance with brand standards, company policies, and regulatory requirements.

Maintain hotel readiness for brand inspections and quality assurance audits.

Ensure the property maintains strong safety and security procedures.

Oversee preventative maintenance and ensure the hotel remains in excellent physical condition.

5+ years of hotel management experience.

Prior experience as a General Manager, Assistant General Manager, or Hotel Operations Leader.

Strong understanding of hotel financial performance,…