Manager, IT Operations

Location: Town of Palmyra

About Standard Process

For more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. We value compassion, accountability, respect, and excellence. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally.

The

Opportunity

Under the direction of the Sr. Manager, IT Operations, the Manager, IT Operations leads the Systems, Database, and Dev Ops engineering functions within Operations (Run). The role’s purpose is to ensure the seamless, secure, and cost efficient operation of infrastructure, data platforms, and customer facing environments by driving automation and monitoring, orchestrating releases and environment management, and executing reliable backup/DR and capacity planning.

The Manager, IT Operations serves as the Tier 3 operational lead for incidents/problems/changes, partnering closely with the Manager, Service Desk for ticket triage/escalations, with Software Engineering (Build) for CI/CD hand offs, and with IT Security & Compliance (Protect) for patching and control adherence.

What You’ll Do People Leadership & Team Operations

• Direct a multidisciplinary team of Systems, Database, and Dev Ops engineers; set goals, run 1:1s, coach, and manage performance.
• Establish on‑call schedules, shift coverage, and training plans; foster a culture of safety, accountability, and customer focus.
• Contribute to hiring, onboarding, succession planning, and career development within the Run pillar.

Core Operations

• Manage day‑to‑day operations for servers, storage, virtualization, networking, identity, and cloud platforms; uphold standards and hardening baselines.
• Oversee database administration (backup/recovery, performance, patching) and data‑platform reliability.
• Coordinate build promotions across non‑prod/prod, maintain deployment windows, rollback/runbooks, and change controls in partnership with Software Engineering and Dev Ops.
• Own event management, alert hygiene, runbooks, and automation to reduce MTTD/MTTR and toil.
• Maintain tested DR plans and RTO/RPO; forecast and optimize capacity across on‑prem/cloud.
• Ensure accurate configuration and asset data across the lifecycle.

Incident/Problem/Change

• Lead P1/P2 incident response and post‑incident reviews; ensure corrective actions, knowledge articles, and preventive changes are implemented.
• Enforce change enablement quality (risk assessment, peer review, back‑out, comms) to improve change success rate.

Financials & Vendors

• Provide budget inputs and day‑to‑day stewardship of run costs (cloud, data center, licenses, support); surface optimization opportunities to the Sr. Manager.
• Manage vendor/service‑provider performance and escalations; validate services against SLAs/OLAs.

Risk, Compliance & Safety

• Execute operational controls aligned to ITIL and quality frameworks; maintain audit‑ready evidence.
• Partner with IT Security & Compliance on vulnerability/patch management, privileged access hygiene, and control adherence (e.g., HIPAA, FDA/GMP CSV, PCI).

Stakeholder Management & Communication

• Publish service health dashboards and executive updates; communicate status of incidents, changes, risks, and DR/capacity posture.
• Serve as escalation point for the service desk and technical teams; maintain strong relationships with business leaders and product teams.

What You Bring Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field required; equivalent experience considered.
• Master’s degree is a plus.

Certifications/Licenses

• ITIL® 4 Foundation required;
  Managing Professional or equivalent preferred.
• Relevant platform certifications preferred (e.g., AWS/Azure Administrator/Architect Associate, Microsoft, VMware VCP, Cisco CCNA/CCNP, CompTIA Security+).

Experience

• 7–10+ years in IT infrastructure/operations with 2–4+ years supervising teams or leading multi‑disciplinary operations functions.
• Demonstrated experience executing ITIL processes and coordinating…