Manager, Software Quality

Location: Town of Palmyra

About Standard Process

For more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. We value compassion, accountability, respect, and excellence. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally.

The

Opportunity

Under the direction of the Sr. Manager, Software Engineering, the Manager, Software Quality leads the Software Quality function within the Build pillar, providing player‑coach leadership to Software Development Engineers in Test (SDET) and Software Quality Analysts (SQA). The role establishes a Continuous Quality program—embedding automated and manual testing into CI/CD, defining quality gates, and publishing actionable quality metrics—to accelerate delivery while reducing risk and defect escape.

The Manager partners with Agile Delivery (Plan) on acceptance criteria and UAT readiness, with IT Operations (Run) on release readiness and environment stability, and with Security & Compliance (Protect) to ensure secure‑by‑design practices and compliance in regulated areas.

What You’ll Do People Leadership & Team Operations

• Lead a multidisciplinary team of SDET/SQA professionals; set goals, run 1:1s, coach career growth, and manage performance.
• Recruit, onboard, and develop talent across IC and Team Lead levels; build a culture of engineering excellence, psychological safety, and customer focus.
• Establish coverage for release/regression windows as needed; maintain training plans and skills matrices.

Quality Strategy & Governance

• Define the test strategy and test pyramid (unit → service/API → UI) with risk‑based testing aligned to product criticality.
• Set quality gates for CI/CD (minimum unit coverage, static analysis, vulnerability checks, integration/UI automation pass thresholds) and enforce entry/exit criteria for test phases and releases.
• Own software quality SOPs, templates, and definitions of ready/done; ensure traceability from requirements to test evidence.
• Publish a quality scorecard and dashboards; track defect escape rate, test coverage, deployment frequency, change failure rate, and lead time for changes.

Test Engineering & Tooling

• Direct automated testing (unit, API/service, UI, contract) integrated into CI/CD; drive suite stability, speed, and signal‑to‑noise.
• Oversee manual/exploratory testing for complex, usability, and risk‑based scenarios; manage test case design, data, and environments.
• Drive non‑functional testing (performance, accessibility, reliability); coordinate synthetic and canary tests with Operations.
• Champion shift‑left practices (peer reviews, static analysis, SAST/DAST, security test patterns) and manage defect lifecycle from triage to closure.
• Evaluate and implement tooling—including opportunities for AI‑assisted automation—balancing velocity, reliability, and compliance.

Release & Environment Management (in partnership)

• Enforce release readiness (test results, risk assessments, rollback/runbooks); provide quality sign‑off for Build‑owned services.
• Coordinate non‑prod/prod environment usage, test data refreshes, and deployment windows with Dev Ops and Run; ensure CI/CD quality gates are effective and auditable.
• Participate in Change Enablement (CAB) representing Build for quality risk; retain evidence for audits and validation.

Incident / Problem / Change (Build scope)

• Provide L3 application SME support; join MIM bridges for Build‑owned services; validate hotfixes and post‑release checks.
• Lead/Co‑lead RCAs when software defects are causal; convert findings into tests/guardrails and backlog items; update KEDB.
• Accountable for the quality of Build‑originated changes; ensure peer review, test evidence, and back‑out plans; coordinate with Run on deployment windows and with Protect on risk/compliance review.

Cross‑Pillar Collaboration

• Partner on clear acceptance criteria, UAT planning, and business readiness; ensure production defects are captured with actionable detail.
• Align on…