Platform Integration Manager

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The Platform Integration Manager plays a key role in ensuring seamless connectivity between Veriforce’s internal systems and customer-facing platforms. This role combines hands‑on technical execution with strategic coordination, helping to define, implement, and support integrations that enhance platform extensibility and operational efficiency. Working closely with product, engineering, customer success, and support teams, the Platform Integration Manager is responsible for maintaining robust API interactions, documenting integration workflows, and driving continuous improvement across integration touchpoints.

Department: Technology & Product

Location: Remote, United States

• Lead the implementation and maintenance of integrations between internal applications and external customer systems.
• Validate API behavior and system interactions, collaborating with engineering and QA teams.
• Serve as a point of contact for internal and external integration‑related inquiries, issues, and enhancements.
• Support troubleshooting efforts and coordinate resolution across technical teams and external partners.
• Own and maintain API documentation, FAQs, and integration playbooks using tools like Confluence, Postman, or Swagger UI.
• Document recurring integration patterns and customer use cases in collaboration with customer success.
• Configure and validate low‑code/no‑code or scripted integrations (e.g., Zapier, Workato, Python scripts).
• Participate in project planning and integration scoping sessions; ensure clear documentation and follow‑through.
• Collaborate with product and engineering to align integration capabilities with roadmap priorities.
• Facilitate knowledge sharing across teams to improve understanding of API functionality and limitations.

• 5–7 years of experience in a technical operations, product support, or integration‑focused role within a SaaS or software services environment.
• Strong understanding of REST APIs, JSON, and HTTP request/response patterns.
• Proficiency with API testing and documentation tools (e.g., Postman, Swagger).
• Experience documenting technical processes and integration workflows.
• Excellent problem‑solving and communication skills, with the ability to bridge technical and non‑technical teams.
• Preferred (Nice to have)
• Experience supporting customers through API‑based integrations.
• Familiarity with low‑code integration platforms (e.g., , Zapier, Workato, Boomi).
• Exposure to tools like JIRA, Confluence, Bit Bucket, and basic scripting (Python, JavaScript).
• Background in compliance‑heavy or enterprise B2B software environments.

• Integrated mental health & wellbeing support.
• Vacation – starting at 3 weeks.
• Wellness Days & Annual Giving Day – an extra to give back to yourself or your community.
• Comprehensive medical and dental coverage.
• End of the year, company‑wide shut down for you to relax and recharge.
• Future Planning – Linked In Learning License for upskilling & development.

Veriforce‑Alcumus is proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

• A response to your application within 15 working days.
• An interview process consisting of:
• An initial discovery call with the recruiter.
• A first stage interview via Microsoft Teams.
• Additional interview with the stakeholders you’ll be working with closely in the role.

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.