Technical Training Specialist – Machinery

Technical Training Specialist – Machinery

Location: Sheboygan, WI

Job Type: Full-time, On-site

Industry: Machinery Manufacturing

Salary: $65K-$85K

Our company is a leader in automated packaging solutions
, providing state-of-the-art machinery for industries including food & beverage, pharmaceuticals, and contract packaging
. We are a fast-growing, privately held organization with a collaborative culture, employee-driven innovation, and a strong focus on customer success
.

We are looking for a Technical Training and Support Specialist to develop and deliver comprehensive training programs for customers on our automated packaging equipment
. This role also provides remote technical support to assist customers in troubleshooting and optimizing machine performance. The ideal candidate is a strong communicator with technical expertise in industrial automation and a passion for delivering an outstanding customer experience
.

• Develop and deliver customer training programs on equipment setup, operation, and maintenance.
• Create training materials (manuals, videos, and presentations) tailored to customer needs.
• Conduct on-site and virtual training sessions
  .
• Provide remote troubleshooting support via phone and video.
• Diagnose and resolve technical issues related to automation and packaging machinery
  .
• Document customer interactions in a CRM or support system.
• Collaborate with engineering and sales teams to improve customer success.
• Stay updated on industry trends and new technologies
  .

• 3+ years in technical training, field service, or customer support for industrial equipment
  .
• Experience delivering remote troubleshooting and training
  .
• Knowledge of packaging automation, industrial machinery, and mechanical systems
  .
• Strong problem-solving and customer service skills
  .
• Proficiency with virtual meeting platforms (Zoom, Teams) and training software
  .
• Familiarity with CRM or technical support ticketing systems
  .
• Bachelor's degree in engineering, technical education, or related field preferred.

• Competitive compensation + bonus and 401k with employer match
  .
• Comprehensive health, dental, vision, and disability insurance
  .
• Generous PTO, paid holidays, and a flexible work schedule
  .
• Onsite gym, team events, and a culture of continuous improvement
  .