IT Support Specialist

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Hoffmaster

For more than 75 years, Hoffmaster has been the trusted leader in premium single-use tableware and entertaining solutions. Our mission is simple: to elevate dining, entertaining, and baking experiences with convenient and sustainable solutions.

Our portfolio includes everything from high-quality napkins, paper plates, and baking supplies to paper straws and party décor. Whether it’s a catered event from a restaurant or a family gathering in the comfort of your home, Hoffmaster products are designed to make moments easier, more convenient, and more memorable.

We Operate Through Two Divisions

• Consumer Division – Focused on serving major retailers and club stores with our trusted products for end users and consumers.
• Food service Division – Serving restaurants, bakeries, hotels, hospitals, colleges & universities, and more with premium single-use solutions.

Headquartered in Oshkosh, Wisconsin, Hoffmaster has six locations across the U.S. and Canada, giving us the scale and reach to serve diverse customers.

At Hoffmaster, our people are the heart of our success. We foster a culture built on collaboration, innovation, and respect—where employees are encouraged to share ideas, grow their careers, and make a meaningful impact. We are proud to offer a supportive workplace that values teamwork, creativity, a strong customer focus, and drives continuous improvement.

When you join Hoffmaster, you become part of a company with a long-standing tradition of excellence and a forward-looking commitment to sustainability and innovation. Together, we’re shaping the future of dining and entertaining experiences.

The IT Support Specialist II reports to the Manager of IT Infrastructure and is responsible for supporting the company’s computing and telecommunication network operations and procedures. The Support Specialist works in a team environment to configure, install, support, and maintain all personal computer hardware and software, peripheral equipment, printers, servers, networks, communication equipment, and associated operating systems across the Hoffmaster Group enterprise.

This position will also provide helpdesk support and user training where necessary.

• Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, telephone equipment, peripherals, data communication, computer network systems, and computer software.
• Complete work orders such as installing computer hardware and software, connecting, and moving devices, and troubleshooting helpdesk calls based on established priorities and timelines.
• Set up and maintain user security access to Hoffmaster Group’s Active Directory and network applications and servers.
• Develop and maintain software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store PC hardware and software and associated supplies.
• Prepare and submit vendor warranty claims, parts, and documentation associated with warranty and repair of equipment under maintenance agreements.
• Monitor the company’s helpdesk and respond to daily operational issues. Provide support to users relating to both hardware and software problems on their personal computers and other mobile devices.
• Perform file/directory recovery/restore upon request in the event of any data loss (accidental deletion, etc.).
• Follow company computer policies, procedures, and standards when setting up and maintaining computer hardware, software, and communications to ensure there are no legal issues or security risks.
• Assist in supporting IT Infrastructure support during non-business hours. Will be part of the support rotation.
• Participate in a team environment working closely with other members of IT department and outside consultants or third-party support resources to support Hoffmaster Group’s computing environment.
• Perform preventive maintenance for computer, data communications, and/or network equipment; test and adjust to appropriate standards.
• Other tasking as…