Business Analyst – Salesforce; Service Cloud & FSL Robotics

IS Business Analyst – Salesforce (Service Cloud & FSL) ABB Robotics

As a Business Analyst on ABB Robotics’ IS team, you will bridge business needs with innovative Salesforce Service Cloud and Field Service Lightning (FSL) solutions. You will collaborate with global teams to translate requirements into technical solutions that drive operational excellence.

• Perform business analysis to support decisions for new solutions by translating business requirements into technical specifications.
• Create functional and non‑functional documentation, including user stories, backlog items, and acceptance criteria.
• Analyze and document business processes, propose improvements, and assess system impacts including data model and flow adjustments.
• Facilitate alignment between stakeholders and application suppliers to ensure shared understanding and solution clarity.
• Support testing, training, and implementation activities to ensure successful delivery of IS solutions.

• Minimum 3 years of experience as a business, system, functional, or data analyst.
• Hands‑on experience with Salesforce CRM and SFDC configuration.
• Strong analytical thinking and problem‑solving skills.
• Proven ability to translate business needs into IS capabilities and influence stakeholders.
• Familiarity with Agile methodologies and backlog management using Azure Dev Ops.
• Proficiency in process mapping tools such as Vision.

• Dynamic and inclusive environment where ideas and leadership make a real impact.
• Opportunity to shape the future of robotics on a global scale.
• Competitive, comprehensive benefits package.

The position is global. Preferred locations:
Poland, Sweden, Italy, Hungary, Spain, Czech Republic, and India.